What Employees are Experiencing, Thinking and Feeling — Employee Satisfaction Surveys
Employee Satisfaction and Employee Engagement Matter to Companies – Here’s Why Employee satisfaction is a key driver of employee engagement, and employee engagement in turn is a key driver of customer satisfaction and loyalty, employee retention, productivity, sales, overall organizational performance and profit. Employee satisfaction surveys and employee engagement surveys are the best way to accurately learn about what your employees are experiencing, thinking and feeling. These are the experiential and psychological factors that strongly influence employee behavior, and employee behavior can result in low or high levels of customer satisfaction, employee and customer retention, productivity, product and service quality, competitiveness, profit and growth. While employee behavior is clearly reflected in the bottom line of all organizations, company financials and other “hard data measurements” do not actually assess employee behavior or what is driving employee behavior. Further, “hard data” measurements do not gather employee perceptions, opinions, feelings and suggestions. Employee satisfaction surveys and employee engagement surveys are the best and most cost-effective way to gather and efficiently report information, insight and suggestions from all of your employees on an anonymous basis, ensuring that employees provide honest, comprehensive feedback without fear of retribution. Can any organization afford not to conduct employee satisfaction surveys / employee engagement surveys annually and take serious action based on the survey findings? Identifying Outliers Outliers are statistical observations that are markedly different in value from the others of the sample. Outliers are things that are situated away from or are classified differently from a main or related body. Quantisoft’s employee satisfaction surveys / employee engagement surveys identify outliers in companies and other types of organizations, including departments, products, processes and other important things that are rated very high or very low by employees. The very highly rated outliers are the things that are your organization’s best practices, the things that are driving employee and customer satisfaction and engagement, and profit. They are the things that your organization should recognize for their excellence and focus on duplicating throughout your organization. The very low rated outliers are the things that are eroding profit, driving away customers, tying up employees resolving recurring problems and hurting your organization’s reputation. Outliers often include identification of risks that can significantly hurt your company. They are the things your organization needs to work on to significantly increase employee and company performance. Your Employees Have Lot’s to Say! Are You Listening? — What Employees are saying in Employee Satisfaction Surveys and Employee Engagement Surveys conducted by Quantisoft Could the following comment have come from an employee in your organization? It actually came from a sales person that sells sophisticated equipment, working at a large company that designs, builds, sells and services the equipment in North America, Europe and Asia. “Everyone sits in their cubicle either protecting their piece of turf or covering their own tails totally incapable of making a decision that could serve a customer or help get an order” During the deep recession, many companies have laid off significant numbers of employees, reduced or eliminated salary increases and bonuses and matching contributions to retirement plans, and they have cut back on employee benefits, including medical insurance. Companies have also been reducing expenditures on marketing, IT hardware and software and other things that bring in business and make the organization more efficient. Many employees are in fear of being laid off and they resent the cutbacks in compensation, benefits and business expenditures. As a result of all of these cutbacks, Quantisoft has been seeing lower levels of employee satisfaction and employee engagement in many of our employee satisfaction and engagement surveys. More employees are commenting on their dissatisfaction and some are saying they are planning to look for a new job as soon as the job market opens up again. Here are some of the other things we are seeing in employees’ comments in employee satisfaction surveys and employee engagement surveys : 1. Communications within and across departments and business units needs improvement 2. Communications from senior management filtered by middle managers and supervisors 3. Mission, vision and values not communicated effectively and not executed consistently across organizations….. Unclear company direction, short-term focus 4. Poor leadership 5. Corporate culture that is not supportive of innovation, asking for and listening to employees’ ideas, empowerment and decentralized decision making 6. Internal turf battles, workplace conflict, excessive politics and inward focus 7. Verbal abuse and occasional physical abuse 8. Insufficient coordination, teamwork and cooperation between business units with inadequate companywide focus on customers 9. Some managers that are “managers from hell”….. very difficult to work for, exhibiting favoritism and biases 10. Cumbersome, inefficient processes and business practices 11. Inadequate focus on quality and customer service 12. Employees not having the tools and information they need to perform their job effectively (e.g. slow PC’s and networks, lack of access to company databases from the field, mission critical enterprise software such as SAP, Oracle and Sales Force Dot Com not working effectively several years after initial implementation, now supplying smart phones and laptops to field sales force when the competition does, etc. etc. etc.) 13. Some companies barely using the technology solutions they are selling when it would enhance their own employees’ and company’s performance 14. Inconsistent adherence to the performance planning and measurement process…..some managers not preparing & conducting performance reviews, inaccurate, incomplete and unfair information included in performance reviews…..compensation changes not based on performance reviews 15. Inadequate training, development and mentoring 16. Inadequate orientation for new employees 17. Perceived discrimination based on age, race and gender What’s on the Minds of Your Employees – Final Thoughts Many senior executives think they know what’s on the minds of their employees. While some may have a good feel about their employees’ feelings, perceptions and opinions, many others are only guessing and have very limited information and insight. Yet as demonstrated in this article, accurately knowing what is on the minds of your employees is critical for making better business decisions, increasing employee engagement and performance, increasing customer satisfaction and loyalty, and boosting sales and profit. Employee satisfaction surveys and employee engagement surveys are the best way to identify employees’ feelings, perceptions, opinions and suggestions from across your organization at a very low cost. There is every reason to conduct employee surveys annually and to make sure the findings are acted on. Bold and spaces skipped Employee Satisfaction and Employee Engagement Matter to Companies – Here’s Why Employee satisfaction is a key driver of employee engagement, and employee engagement in turn is a key driver of customer satisfaction and loyalty, employee retention, productivity, sales, overall organizational performance and profit. Employee satisfaction surveys and employee engagement surveys are the best way to accurately learn about what your employees are experiencing, thinking and feeling. These are the experiential and psychological factors that strongly influence employee behavior, and employee behavior can result in low or high levels of customer satisfaction, employee and customer retention, productivity, product and service quality, competitiveness, profit and growth. While employee behavior is clearly reflected in the bottom line of all organizations, company financials and other “hard data measurements” do not actually assess employee behavior or what is driving employee behavior. Further, “hard data” measurements do not gather employee perceptions, opinions, feelings and suggestions. Employee satisfaction surveys and employee engagement surveys are the best and most cost-effective way to gather and efficiently report information, insight and suggestions from all of your employees on an anonymous basis, ensuring that employees provide honest, comprehensive feedback without fear of retribution. Can any organization afford not to conduct employee satisfaction surveys / employee engagement surveys annually and take serious action based on the survey findings? Identifying Outliers Outliers are statistical observations that are markedly different in value from the others of the sample. Outliers are things that are situated away from or are classified differently from a main or related body. Quantisoft’s employee satisfaction surveys / employee engagement surveys identify outliers in companies and other types of organizations, including departments, products, processes and other important things that are rated very high or very low by employees. The very highly rated outliers are the things that are your organization’s best practices, the things that are driving employee and customer satisfaction and engagement, and profit. They are the things that your organization should recognize for their excellence and focus on duplicating throughout your organization. The very low rated outliers are the things that are eroding profit, driving away customers, tying up employees resolving recurring problems and hurting your organization’s reputation. Outliers often include identification of risks that can significantly hurt your company. They are the things your organization needs to work on to significantly increase employee and company performance. Your Employees Have Lot’s to Say! Are You Listening? — What Employees are saying in Employee Satisfaction Surveys and Employee Engagement Surveys conducted by Quantisoft Could the following comment have come from an employee in your organization? It actually came from a sales person that sells sophisticated equipment, working at a large company that designs, builds, sells and services the equipment in North America, Europe and Asia. “Everyone sits in their cubicle either protecting their piece of turf or covering their own tails totally incapable of making a decision that could serve a customer or help get an order” During the deep recession, many companies have laid off significant numbers of employees, reduced or eliminated salary increases and bonuses and matching contributions to retirement plans, and they have cut back on employee benefits, including medical insurance. Companies have also been reducing expenditures on marketing, IT hardware and software and other things that bring in business and make the organization more efficient. Many employees are in fear of being laid off and they resent the cutbacks in compensation, benefits and business expenditures. As a result of all of these cutbacks, Quantisoft has been seeing lower levels of employee satisfaction and employee engagement in many of our employee satisfaction and engagement surveys. More employees are commenting on their dissatisfaction and some are saying they are planning to look for a new job as soon as the job market opens up again. Here are some of the other things we are seeing in employees’ comments in employee satisfaction surveys and employee engagement surveys : 1. Communications within and across departments and business units needs improvement 2. Communications from senior management filtered by middle managers and supervisors 3. Mission, vision and values not communicated effectively and not executed consistently across organizations….. Unclear company direction, short-term focus 4. Poor leadership 5. Corporate culture that is not supportive of innovation, asking for and listening to employees’ ideas, empowerment and decentralized decision making 6. Internal turf battles, workplace conflict, excessive politics and inward focus 7. Verbal abuse and occasional physical abuse 8. Insufficient coordination, teamwork and cooperation between business units with inadequate companywide focus on customers 9. Some managers that are “managers from hell”….. very difficult to work for, exhibiting favoritism and biases 10. Cumbersome, inefficient processes and business practices 11. Inadequate focus on quality and customer service 12. Employees not having the tools and information they need to perform their job effectively (e.g. slow PC’s and networks, lack of access to company databases from the field, mission critical enterprise software such as SAP, Oracle and Sales Force Dot Com not working effectively several years after initial implementation, now supplying smart phones and laptops to field sales force when the competition does, etc. etc. etc.) 13. Some companies barely using the technology solutions they are selling when it would enhance their own employees’ and company’s performance 14. Inconsistent adherence to the performance planning and measurement process…..some managers not preparing & conducting performance reviews, inaccurate, incomplete and unfair information included in performance reviews…..compensation changes not based on performance reviews 15. Inadequate training, development and mentoring 16. Inadequate orientation for new employees 17. Perceived discrimination based on age, race and gender What’s on the Minds of Your Employees – Final Thoughts Many senior executives think they know what’s on the minds of their employees. While some may have a good feel about their employees’ feelings, perceptions and opinions, many others are only guessing and have very limited information and insight. Yet as demonstrated in this article, accurately knowing what is on the minds of your employees is critical for making better business decisions, increasing employee engagement and performance, increasing customer satisfaction and loyalty, and boosting sales and profit. Employee satisfaction surveys and employee engagement surveys are the best way to identify employees’ feelings, perceptions, opinions and suggestions from across your organization at a very low cost. There is every reason to conduct employee surveys annually and to make sure the findings are acted on. Howard Deutsch is CEO of Quantisoft , a full service survey company. We help companies assess and increase their performance. Contact Howard at (609) 409-9945 or hdeutschatquantisoft.com Information about Quantisoft’s Employee Satisfaction Surveys http://www.quantisoft.com/Industries/HumanResources.htm Information about Quantisoft’s Surveys http://www.quantisoft.com/Index.htm Quantisoft’s IT Customer Satisfaction Surveys http://www.quantisoft.com/Industries/IT.htm
Realtime Satisfaction Surveys
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in complete world $19.99 in complete world is a feature-length documentary made up of street interviews done throughout NYC. Mixing political questions (Are we responsible for the government we get?) with more broadly existential ones (Do you feel you have control over your life?), the film centers on the tension between individual and collective responsibility. The film can be seen as a user’s manual for citizenship in t… |
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in complete world (Institutional Use) $295.00 in complete world is a feature-length documentary made up of street interviews done throughout NYC. Mixing political questions (Are we responsible for the government we get?) with more broadly existential ones (Do you feel you have control over your life?), the film centers on the tension between individual and collective responsibility. The film can be seen as a user’s manual for citizenship in t… |
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TRUE GAIN ANTENNAS: 17 dBi, 900-928 MHz, Mid-Mount Antenna $87.95 True Gain’s 17 dBi, 900 MHz ISM band antennas are expertly engineered and manufactured in the USA to highest standards of quality and performance. Antennas include mounting bracket and hardware for up to 2″ O.D. masts. Applications: |
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TRUE GAIN ANTENNAS: 14 dBi, 900-928 MHz, Yagi Antenna $49.95 True Gain’s 14 dBi, 900 MHz ISM band antennas are expertly engineered and manufactured in the USA to highest standards of quality and performance. Antennas include mounting bracket and hardware for up to 2″ O.D. masts. Applications: |
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The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work $12.60 Our most commonly held formula for success is broken. Conventional wisdom holds that if we work hard we will be more successful, and if we are more successful, then we’ll be happy. If we can just find that great job, win that next promotion, lose those five pounds, happiness will follow. But recent discoveries in the field of positive psychology have shown that this formula is actually backw… |
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know $10.26 To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. “That means 2.5 percent of your customers are mad and they’re telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service.” Based on a philosophy that’s been developed … |
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The Great Workplace: How to Build It, How to Keep It, and Why It Matters $14.77 Trust, Pride and Camaraderie-transform your company into a “Great place to Work” The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For-one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental q… |
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Satisfaction Guaranteed Boxer Shorts $11.99 Satisfaction Guaranteed Boxer Shorts. Add a little shock factor to your underwear! These Awesome novelty boxer shorts are sure to turn heads and get a giggle out of who ever sees them. each pair of our novelty boxers are made out off 100% soft cotton for a cool, comfortable feel all day. The sturdy flex fit style waist band features fuzzy smooth inner lining to your underwear fit great and feel even better! These boxer shorts feature a front button fly for easy access. Each pair of these boxer shorts feature premium quality prints in vivid, eye catching colors. |
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Satisfaction Guaranteed Thong $9.99 Ladies be prepared to see jaws drop with our new sexy thong underwear! Every pair of our sexy thong panties feature a funny saying like this “All U Can Eat” Thong. The perfect addition to any intimate outfit. Of course, they look incredible all by themselves as well. All of Bewild’s thongs are Made in the USA from soft 100% cotton and are machine washable. |
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(I Can’t Get No) Satisfaction $38 By Mick Jagger and Keith Richards [Rolling Stones]. Arranged by Michael Story and Mike Story. Jazz Ensemble. Jazz Ensemble; Part(s); Score. First Year Charts for Jazz Ensemble. Jazz; Rock. Grade 1. 46 pages. Published by Alfred Music Publishing |
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Satisfaction, (I Can’t Get No) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Ukulele TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music |
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Satisfaction (Digital Sheet Music) $4.99 “By John Legend. For piano, voice, and guitar (chords only). Pop; R & B; Rock; Soul. 7 pages. Published by Hal Leonard – Digital Sheet Music” |
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(I Can’t Get No) Satisfaction (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Authentic Guitar TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music |
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Satisfaction, (I Can’t Get No) (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Ukulele TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music |
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Monument Valley Navajo Tribal Park, Arizona. – Norbert Rosing $99 A mountain lion surveys its domain. |
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(I Can’t Get No) Satisfaction (Live Version) (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Authentic Guitar TAB. Pop/Rock. 8 pages. Published by Alfred Music. Digital Sheet Music |
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(I Can’t Get No) Satisfaction: Piano Accompaniment (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 2 pages. Published by Alfred Music. Digital Sheet Music |
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(I Can’t Get No) Satisfaction: Score (Digital Sheet Music) $6 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Score. 8 pages. Published by Alfred Music. Digital Sheet Music |
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(I Can’t Get No) Satisfaction: 1st Violin (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music |
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(I Can’t Get No) Satisfaction: 2nd Violin (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music |
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United States. – Gordon Wiltsie $99 A hunter dressed in camouflage surveys the scene with binoculars. |
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Flint Hills, Kansas – Joel Sartore $99 An ornate box turtle surveys the surrounding landscape. |
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Paseo Del Rio, San Antonio, Texas. – Stephen St. John $99 A silhouetted pigeon surveys the colorful umbrellas of the Riverwalk. |
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San Diego Zoo, California. – Roy Toft $99 A Komodo dragon (captive) surveys its territory. |
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Toroweap Overlook, Grand Canyon, Arizona. – John Burcham $99 A hiker surveys the Grand Canyon from atop Toroweap Overlook. |
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Baffin Island, Nunavut, Canada. – Gordon Wiltsie $99 An Inuit hunter surveys a sacred Inuksuk monument, used as a waypost. |
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Grand Teton National Park, Wyoming. – Roy Toft $99 A bull moose surveys his territory from a high point. |
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Southwest United States. – Bill Hatcher $99 A silhouetted climber surveys Indian pictographs inscribed upon a rock. |
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(I Can’t Get No) Satisfaction: 3rd Violin (Viola [TC]) (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music |
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North America. – Norbert Rosing $99 A young American black bear (Ursus americanus) surveys the surrounding countryside from atop a granite boulder. |
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Herbal Clean QCarbo detox solution Maximum Strength Orange 16 oz $10.31 Provides satisfaction and reliability for your cleansing needs and improved lifestyle. |
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Zestra essential arousal oils – 3 personal packettes $9.11 Zestra essential arousal oils for increasing female sexual arousal pleasure and satisfaction. |
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Mizuno Full Cord Grip Round (Black) $7.99 Mizuno Velvet Full Cord Grip A firmer feel and easy installation from Mizuno. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers play 18 holes per week should regrip their clubs once a year. |
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Natural Balance Perfect Bites Cat Treats Chicken 3 oz $2.99 Meaty morsels that offer ultimate flavor satisfaction with only one calorie per treat for a healthy, guilt-free delicious snack. |
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Natural Balance Perfect Bites Cat Treats Rabbit 3 oz $2.99 Meaty morsels that offer ultimate flavor satisfaction with only one calorie per treat for a healthy, guilt-free delicious snack. |
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Natural Balance Perfect Bites Cat Treats Salmon 3 oz $2.99 Meaty morsels that offer ultimate flavor satisfaction with only one calorie per treat for a healthy, guilt-free delicious snack. |
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Olive Leaf Complex 8 oz $16.16 Barlean’s Olive Leaf Complex is fresh pressed and 100% satisfaction guaranteed. It boosts the immune system and promotes seasonal wellness. |
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Lester Hudson, Cleveland Cavaliers, 4/11/2012 $14.99 CLEVELAND- OH – APRIL 11: Lester Hudson #14 of the Cleveland Cavaliers surveys the defense in the second quarter of the game against the Indiana Pacers at The Quicken Loans Arena on April 11- 2012 in Cleveland- Ohio. Copyright 2012 NBAE (Photo by David Liam Kyle/NBAE via Getty Images) |
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KY intense arousal gel for her – 0.34 oz $23.84 A single drop of K-Y Brand Intense creates a unique rush of the clitoris heightening arousal desire and satisfaction. |
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Herbal Clean super QCaps maximum strength cleansing formula capsules 4 ea $9.78 QCaps can aid in the cleansing process and offer a sense of general satisfaction and well-being. |
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Herbal Clean QTabs maximum strength tablets 10 ea $8.87 QTabs can aid in the cleansing process and offer a sense of general satisfaction and well-being. |
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Golf Dri Concentrate 8 Ounce $10.99 Premium high performance water repellantOutlasts and outperforms other brandsOdorlessBreathable formulaSuperior stain blockerNo UV brightners100% satisfaction guaranteed |
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Mega Headache Wellness Oil $15.95 This Wellness Oil specifically addresses those who suffer from migraines but many of our customers prefer it for their everyday headache. Those who have used it have reported immediate relief and satisfaction. |
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Ultra EPA-DHA 60 Softgels $20.21 Orange flavored fish oil supplement with high EPA and DHA potency levels. Ultra EPA-DHA comes with a 100% satisfaction guarantee. |
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Greens 9.4 oz $35.97 Barlean’s Greens is a green superfoods concentrate that contains several vitamins, minerals and antioxidants. It has a natural berry flavor and is 100% satisfaction guarenteed. |
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Echinacea-Goldenseal 100 Caps $10.49 Echinacea-Golden Seal by Nature’s Herbs is an herbal supplement great for fighting off sickness and infections. It comes with a satisfaction guarantee and is made with the most minute attention to detail. |
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Lamkin Crossline Cord .600 Round Grip $8.49 Lamkin Cross-Line Sof-Cord .600 in. Round Grip A favorite among touring professionals. The Crossline Sof-Cord grips proprietary M2 rubber compound is layered with a soft cord fabric, adding maximum traction to this all-weather grip. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers play 18 holes per week should regrip their clubs once a year. |
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Mizuno M-21 .580 Round Grip (Black) $4.99 Mizuno M-21 .580 Black Round Grip The Mizuno M-21 .580 Black Round Grip provides a soft feel and easy installation. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers who play 18 holes per week should regrip their clubs at least once a year. |
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Lamkin Jumbo +1/8 Perma-Wrap Classic .580 Round $4.29 Lamkin Perma-Wrap Classic Jumbo Grip (3/32) The Lamkin Perma-Wrap Classic Jumbo Grip is made of a super-soft, sensitive material for maximum traction with minimum pressure. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers play 18 holes per week should regrip their clubs once a year. |
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GM Multi Mineral Complex 90 Tabs $11.99 Guided Minerals Multi-Minerals Complex combines both major & trace minerals to deliver a quality supplement for maximizing human health. At least 100% of the Daily Value for each known essential mineral with Daily Values (except phosphorus and chromium) is provided in just three tablets. Boron is also included for its emerging role as an essential nutrient. Deficient intake of minerals, especially in women, is common, according to USDA and NHANES dietary surveys. |
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Summers Lab DermaNail Nail Conditioner 1 oz. $38.5 Used by dermatologists for brittle, splitting or peeling nails. Unique, patented technology unlike any other nail product on the market. Takes 8 to 16 weeks to yield results, but your patience will be rewarded. Unconditional satisfaction guarantee. |
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Charlie Blue By Revlon – Edt Spray** 3.4 oz $9.14 CHARLIE BLUE by REVLON – If you desire a fragrance that works hard for your satisfaction, this is a scent that will do it. Here are some benefits to wearing this fragrance ?it will give you the feeling of euphoria as you smell it on your skinyou will love |
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Curious By Brittany Spears – Edp Spray 0.5 oz $11.44 Pop star Britney Spears? Curious was launched in 2004 to incorporate contemplation, still, and satisfaction in a bottle of elegant fragrance. Be bold, be brave, and be beautiful by spraying Curious by Britney Spears every day.? It has an aroma blended fro |
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Curious By Brittany Spears – Edp Spray** 1 oz $17.65 Pop star Britney Spears? Curious was launched in 2004 to incorporate contemplation, still, and satisfaction in a bottle of elegant fragrance. Be bold, be brave, and be beautiful by spraying Curious by Britney Spears every day.? It has an aroma blended fro |
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Curious By Brittany Spears – Edp Spray** 1.7 oz $25.29 Pop star Britney Spears? Curious was launched in 2004 to incorporate contemplation, still, and satisfaction in a bottle of elegant fragrance. Be bold, be brave, and be beautiful by spraying Curious by Britney Spears every day.? It has an aroma blended fro |
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Curious By Britany Spears – Edp Spray** 3.3 oz $38.08 Pop star Britney Spears? Curious was launched in 2004 to incorporate contemplation, still, and satisfaction in a bottle of elegant fragrance. Be bold, be brave, and be beautiful by spraying Curious by Britney Spears every day.? It has an aroma blended fro |
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Shalimar By Guerlain – Edc Spray 2.5 oz $59.23 Shalimar By Guerlain ? If you need a fragrance that works long hours like you do, this is a great fragrance to get because ?? It gives you the satisfaction of smelling wonderful? You will enjoy the long lasting effects of its powerful scent |
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Shalimar By Guerlain – Edt Spray 1 oz $44.54 Shalimar By Guerlain ? If you need a fragrance that works long hours like you do, this is a great fragrance to get because ?? It gives you the satisfaction of smelling wonderful? You will enjoy the long lasting effects of its powerful scent |
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Shalimar By Guerlain – Edt Spray 1.7 oz $50.32 Shalimar By Guerlain ? If you need a fragrance that works long hours like you do, this is a great fragrance to get because ?? It gives you the satisfaction of smelling wonderful? You will enjoy the long lasting effects of its powerful scent |
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Hot Plants For Her 60 Capsules $22.85 Dietary Supplement to Support Healthy Sexual Drive, Function and Pleasure in Women. It also revitalizes sexual performance and pleasure. It promotes sexual arousal enhances the sex drive and satisfaction. |
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Golf Pride New Decade MultiCompound Cord Red .580 Round Grip $9.39 Golf Pride Multi-Compound Cord Round Grip (.580 in. Core) This innovative hybrid grip fuses the positive performance of rubber and cord for an exciting new look and feel. The Multi-Compound boasts Golf Prides exclusive black Velvet Cord in the upper hand area for firm all-weather control, and a soft, red rubber material in the lower hand for ultimate control and responsiveness. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers play 18 holes per week should regrip their clubs once a year. |
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Golf Pride New Decade MultiCompound Cord Red .580 Ribbed Grip $9.39 Golf Pride Multi-Compound Cord Rib Grip (.580 in. Core) This innovative hybrid grip fuses the positive performance of rubber and cord for an exciting new look and feel. The Multi-Compound boasts Golf Prides exclusive black velvet cord in the upper hand area for firm all-weather control, and a soft, red rubber material in the lower hand for ultimate control and responsiveness. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers play 18 holes per week should regrip their clubs once a year. |
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Vibrating Glass Wand With Love Nubs $29.99 Get ready to power-up your sexual satisfaction with this incredible, multi-speed glass massager. Crafted in tempered glass, this new sensation of vibration brings you endless pleasure along with its unique ridge and nub design for more ultimate satisfaction. The three escalating levels of pulsation—start with amazingly gentle to the surprisingly intense—to fulfill every desire! It’s waterproof, too, for exciting shower and tub play. 6″L. 1 “AA” battery (not included). You must be 21 years or older to order Sexual Aids or Videos. |
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Gas-X Cherry Creme Antigas Regular Strength Chewable 36 Tablets $4.99 Gas-X Cherry Creme Antigas is a very refreshing chewable that you can use to get rid of the pains and discomforts of gas from spicy or hot foods. Invest in this chewable if you need instant satisfaction in a tasty flavor to get rid of your uncomfortable symptoms and get on with your day. |
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Neon Luv Touch Waves™ $14.99 Get the right touch of satisfaction. This compact massager has a super-silky feel, powerful multiple speeds and wavy lines for ultimate stimulation. Waterproof. Uses 2 AAA batteries (not included). 5″L. You must be 21 years or older to order Sexual Aids or Videos. |
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Strawberry Cupcakes Cufflink by Alynn Novelty – Pink Rhodium $39.95 Alynn Neckwear’s designers are proud to present these cheerful strawberry cupcake cufflinks. They are perfect for anybody that enjoys sharing dessert with their kids or grandkids. Made of fine pink rhodium, these cufflinks are both fun and classy. All of our cufflinks are inspected at least three times and we guarantee your complete satisfaction. Also available in vanilla. |
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Vanilla Cupcakes Cufflink by Alynn Novelty – Ivory Rhodium $39.95 Alynn Neckwear’s designers are proud to present these cheerful vanilla cupcake cufflinks. They are perfect for anybody that enjoys sharing dessert with their kids or grandkids. Made of fine ivory rhodium, these cufflinks are both fun and classy. All of our cufflinks are inspected at least three times and we guarantee your complete satisfaction. Also available in strawberry. |
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Booklegger Dave Pelzs Golf Without Fear $39.99 Booklegger Dave Pelzs Golf Without Fear After worldwide surveys to determine which shots golfers fear the most, Dave Pelz focused his skilled research and development on creating a methodology and conditioning process proven to teach golfers how to conquer their top ten most feared shots. Dave Pelzs Golf Without Fear is the first book to use the in.Golfers Eye View in. – a technique developed for Pelz by in.hall of fame in. golf photographer Leonard Kamsler – featuring Pelzs signature combination of science and savvy. Pelz offers close-up images of the problems, the solutions, and systematic instructions for how to execute those shots with confidence in the future. With full-color photography throughout, this is a powerful course in making winners out of even your worst shots. |
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Golf Pride Mens DD2 Standard Grip $3.97 Golf Pride DD2 White Grip The Golf Pride DD2 Grip is a technically advanced, all-rubber grip that combines a firm core for stability with a soft, gold-textured exterior for outstanding comfort and control. The firm, black core material extends to the grip surface in key areas to create a visual thumb-placement guide while providing additional stability throughout the grip. The DD2 is designed for all skill levels and provides the superior durability and performance you expect from a Golf Pride grip. Independent surveys show that, on average, regripping clubs improves scores three to four strokes per round. Other studies reveal that golfers who play 18 holes per week should regrip their clubs once a year. |
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Iron Gloves Mens Neoprene Iron Headcovers (9-Piece) $19.99 Iron Gloves Iron Covers – 3-SW The Iron Gloves Iron Covers are made to fit conveniently in your pocket between shots on the course. They are the easiest and best-fitting neoprene covers on the market. They slip on and off easily and come in a set of nine. Additional features: Made of the highest quality in the USA 100% satisfaction guaranteed |
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HerbaGreen Luscious Lemonade Tea 2 Oz $20.01 Each cup of our unique, delicious HerbaGreen Tea delivers the antioxidant power of 15 cups of brewed green tea, delighting your taste buds while delivering powerful immune support. No sugar, preservatives, caffeine, alcohol or artificial sweeteners. 30 day money-back satisfaction guaranteed. |
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E-Z Vite Multiple 60 Tabs $4.65 Nature’s Life mission is to ethically provide quality products and services to improve nutrition and health. Nature’s Life supplements are formulated by specialists in the health and natural foods industry and backed by scientific research. Customer satisfaction through product effectiveness is the paramount goal. |
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E-Z Vite Multiple 120 Tabs $7.54 Nature’s Life mission is to ethically provide quality products and services to improve nutrition and health. Nature’s Life supplements are formulated by specialists in the health and natural foods industry and backed by scientific research. Customer satisfaction through product effectiveness is the paramount goal. |
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Tribulus 60 VCaps $12.65 A recent medical survey found that in the U.S., 31% of men suffer from sexual performance concerns. Typical problems included lack of satisfaction or pleasure during sex, performance anxiety, and lack of desire. Our high potency extract of Tribulus offers a safe, effective and time-honored solution. |
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Tuxedo Cat Headcover $24.99 FeaturesFit 460cc driversMade of the highest quality materialsEach piece is guaranteed for lifeAdds individuality and personality to your golf bagBenefitsWill accommodate all legal drivers in useBest protection and value for the moneyBuy with confidence, satisfaction guaranteedStyles for every interestMakes for easy golf bag identification |
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Bull Headcover $24.99 FeaturesFit 460cc driversMade of the highest quality materialsEach piece is guaranteed for lifeAdds individuality and personality to your golf bagBenefitsWill accommodate all legal drivers in useBest protection and value for the moneyBuy with confidence, satisfaction guaranteedStyles for every interestMakes for easy golf bag identification |
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Kyrie Irving, Cleveland Cavaliers, 12/26/2011 $14.99 CLEVELAND- OH – DECEMBER 26: Kyrie Irving #2 of the Cleveland Cavaliers surveys the defense in the first half against the Toronto Raptors in the season opener at The Quicken Loans Arena on December 26- 2011 in Cleveland- Ohio. Copyright 2011 NBAE (Photo by David Liam Kyle/NBAE via Getty Images) Our outstanding framing service features quality materials and superior craftsmanship- providing you with high-end and customizable options. We feature an assortment of molding and matting choices- including black- brown- mahogany and metallic frames- archival quality standard and suede mats- and handcrafted team logos that are intricately pieced together. |
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Semih Erden, Cleveland Cavaliers, 1/17/2012 $14.99 CLEVELAND- OH – JANUARY 17: Semih Erden #9 of the Cleveland Cavaliers surveys the defense before making a move against the Golden State Warriors at The Quicken Loans Arena on January 17- 2012 in Cleveland- Ohio. Copyright 2012 NBAE (Photo by David Liam Kyle/NBAE via Getty Images) Our outstanding framing service features quality materials and superior craftsmanship- providing you with high-end and customizable options. We feature an assortment of molding and matting choices- including black- brown- mahogany and metallic frames- archival quality standard and suede mats- and handcrafted team logos that are intricately pieced together. |
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Nextt Axis R2 Hybrid – Preassembled $39.99 The Axis R2 hybrid provides the forgiveness of a fairway wood with the accuracy of an iron. Shock Dampening Zone reduces aftershocks on off-center contact. The dual interchangeable weighted screws to provide the freedom to change launch angles and MOI. Cast aluminum construction, available right hand only, Preassenbled with custom Exile XLT Graphite R flex shafts and soft velvet-style grip. The Hireko Golf 60 Day Satisfaction Guarantee does not apply to Axis R2 products. |
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Rolling Stones: The Music Tour $64.4 (Featuring: Honky Tonk Woman / (I Can’t Get No) Satisfaction / Ruby Tuesday / Brown Sugar). By The Rolling Stones. Arranged by Victor Lopez. Concert Band. Concert Band. Pop Concert Band. Form: Medley. Contemporary; Pop/Rock. Grade 3. Conductor Score & Parts. 268 pages. Published by Alfred Music Publishing |
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5 Star Luxury Extra Pillowcase Pair – Purple $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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5 Star Luxury Extra Pillowcase Pair – Brown $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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5 Star Luxury Extra Pillowcase Pair – Black $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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5 Star Luxury Extra Pillowcase Pair – Blue $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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5 Star Luxury Extra Pillowcase Pair – White $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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5 Star Luxury Extra Pillowcase Pair – Green $19.95 There’s nothing basic about our finest Supima® cotton sheeting in a lavish 420 thread count percale weave, offering the ultimate experience in easy, blissful sleep. Double pick construction preserves the incredible softness and stability for wash-after-wash pure satisfaction. The 6″ hem on the cases is finely finished with a meticulous petite hemstitch detail. Personalize with a monogram. |
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Case of Lifestyles Studded Bilingual 3 Condoms $112.83 These studded condoms that have over 100 raised rubber studs on each condom in all the right places. These condoms are specially lubricated for maximum pleasure. The reservoir tip offers extra safety and comfort while giving you both more satisfaction. Pack contains 3 condoms and has both English and Spanish text. These stimulating and satisfying condoms are sure to increase pleasure for you both. |
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Lifestyles Ultra Sensitive Ribbed 3 Condoms $3.25 Lifestyles Ultra Sensitive Ribbed are designed with raised ribs to provide maximum sensation. Ribbed texture for added excitement. These condoms provides extra stimulation for her more satisfaction for both and are specially lubricated for maximum pleasure. The condom’s reservoir tip offers extra safety and comfort. These condoms are made from premium quality latex and have Low latex scent. |
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Better Sex Dvds – Volume 1: Advance Sexual Techniques & Positions DVD $14.99 This provocative 3-volume series features real couples and leading sex experts who take viewers on an erotic, sensual journey to enhanced intimacy and sexual satisfaction. All 3 explicit videos are non-rated and contain nudity. Each, approx. 60 minutes long. You must be 21 years or older to order Sexual Aids or Videos. |
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Butterfly Kiss™ Personal Massager $19.99 Enjoy heightened sensual pleasure and optimal satisfaction with this powerful Butterfly Kiss™ personal massager. It features 3 speeds and an innovative design to stimulate the G-spot and the clitoris at the same time. Waterproof. Imported. Uses 2 AAA batteries (not included). 7 1/4″H. You must be 21 years or older to order Sexual Aids or Videos. |
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Silicone Love Massager $49.99 Ten Times The Passion.Ten Times The Pleasure!Explore new heights of sensual fulfillment and sexual satisfaction with this soft, supple powerhouse vibe. One-of-a-kind erotic curves and 10 ultra-stimulating levels of vibration, pulsation and escalation combine for intense erogenous pleasure. Easy-to-use “touch” controls. Waterproof. Imported. Uses 2 AA batteries (not included). 6 1/2”L. You must be 21 years or older to order Sexual Aids or Videos. |
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Lucid Dreams™ #42 $29.99 The flexible twisted shaft and bullet tip on Lucid Dreams™ #42 make for the ultimate G-spot delight! This four-speed wonder is waterproof and virtually silent – simply turn on the controller to enhance the intensity for endless excitement and satisfaction. Uses 2 AAA batteries (not included). 7 1/4″L. You must be 21 years or older to order Sexual Aids or Videos. |
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Couture Collection Massagers – Cyclone (Pink) $59.99 Designed for power, performance and passion, this collection of luxurious personal massagers features four innovative multi-ridge designs, each with seven vibrating pulsating speeds and a unique head for ultimate pleasure and satisfaction. Each one is crafted in soft, flexible medical grade silicone for a natural feel-and amazing sensations! Waterproof for sensual play in or out of the shower. Also features feather-touch controller with luminous light and auto-on/off. Hand wash in anti-bacterial cleanser or soap. 7″shaft. Imported. 2 AA batteries (not included). |
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Indigo Bliss Massager $29.99 This powerful double-bullet massager is designed for total sexual satisfaction. Flexible and whisper quiet with dual vibration zones, it hits all the right spots with waves of breathtaking sensations for intense orgasmic experiences. Multi-speed motor. Easy push-button controls, twist on/off. Waterproof. Uses 3 AAA batteries (not included). 8″L. You must be 21 years or older to order Sexual Aids or Videos. |
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Fun & Flexible Rabbit Sensation $34.99 This soft passion-rib massager features four escalating combinations of vibrations and it bends for your ultimate pleasure. Plus, the powerful rabbit tickler also adjusts for perfect G-spot stimulation. Ideal for experiencing intense sexual and sensual satisfaction! Waterproof for fun-and-games in or out of the shower. Uses 2 AAA batteries (not included). 7″L. You must be 21 years or older to order Sexual Aids or Videos. |
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658 Using Questionnaires and Surveys to Boost Your Business $0.63 Used – Asking the right questions to internal and external customers is the key to boosting business. This guide provides answers on “how to do it now” to improve: company performance; customer services and relationship; and staff satisfaction. It includes relevant examples from across the organization. |
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A Practical Approach to Software Quality $62.21 Used – A brief but comprehensive introduction to the field and pragmatic guidance on the implementation of a sound quality system in the organization. It provides an enhanced knowledge of software inspections, metrics, process involvement, assessment of organization, problem solving, customer satisfaction surveys, the CMM, SPICE, and formal methods. Sample material on software inspections, metrics, and customer satisfaction can be adapted by readers to their respective organizations. In addition |
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A Practical Approach to Software Quality $111.34 A brief but comprehensive introduction to the field and pragmatic guidance on the implementation of a sound quality system in the organization. It provides an enhanced knowledge of software inspections, metrics, process involvement, assessment of organization, problem solving, customer satisfaction surveys, the CMM, SPICE, and formal methods. Sample material on software inspections, metrics, and customer satisfaction can be adapted by readers to their respective organizations. In addition, readers will gain a detailed understanding of the principles of software quality management and software process improvement. Concepts can then be readily applied to assist improvement programs within organizations. |
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A surrogate measure of customer satisfaction in the manufacture of Printed Wiring Boards. $108 The objective of this research is to determine and develop a model that is capable of accurately measuring customer satisfaction for different industries and in particularly for the Printed Wiring Boards (PWB) Manufacturers. The new model will incorporate data not being collected or utilized by the survey method of determining customer satisfaction.;The method used is a weighted average of satisfaction among several researched categories with percentages that accurately represent the relative importance of multiple facets of the PWB manufacturers customer satisfaction.;A very common term in quality assurance is that “What is not measured accurately can not be evaluated or managed correctly,” thus customer satisfaction is a very important aspect of any business, industry, or government. A satisfied customer will do more business and recommend it to other potential customers. Thus the business will grow and more revenues result. On the other hand, an unsatisfied customer will abandon the business and encourage more customers not to get involved with the same business so the business may decline and lose its market share and profitability. The categories that contribute to PWB customer satisfaction will be determined by conducting surveys among the leaders and best in the business of the PWB industry in addition to discovery of related articles that define the categories of the customer satisfaction for the PWB manufacturers.;Once the categories are determined, the research concentrates on the weighting of the categories that most contribute to the PWB customer’s satisfaction and a measure of satisfaction is derived. The model is easily applied to any other kind of PWB business or service industry.;The model is based on empirical methods that will give an accurate measurement for the PWB customer’s satisfaction. This in turn allows organizations the opportunity for improving customer satisfaction and increasing market share. The algorithm is based on characteristics |
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Achieving Better Service Delivery Through Decentralization in Ethiopia $25 Achieving Better Service Delivery Through Decentralization in Ethiopia examines the role decentralization has played in the improvement of human development indicators in Ethiopia.Ethiopia has made major strides in improving its human development indicators in the past 15 years, achieving significant increases in the coverage of basic education and health services in a short period of time. Improvements took place during a period of massive decentralization of fiscal resources, to the regions in 1994 and to woredas in 2002-03. The devolution of power and resources from the federal and regional governments to woredas appears to have improved the delivery of basic services.Surveys of beneficiaries reveal that they perceive that service coverage and quality have improved. Beneficiary satisfaction has increased markedly in education, and less conspicuously in water and health services. In the south, the decentralization to woredas in 2002-03 tended to narrow differences in per capita expenditures on education and health across woredas. Decentralization disproportionately favored woredas that are remote (more than 50 kilometers from a zonal capital), food-insecure, and pastoral, suggesting that decentralization has been pro-poor.Decentralization also narrowed the gap in educational outcomes between disadvantage and better-off woredas, especially in the south. Pastoral, food-insecure, and remote woredas gained in terms of the educational outcomes examined (gross enrollment rates, grade 8 examination pass rates, repetition rates, pupil-teacher ratios, and teacher-section ratios). |
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Achieving Better Service Delivery Through Decentralization in Ethiopia $14.99 Achieving Better Service Delivery Through Decentralization in Ethiopia examines the role decentralization has played in the improvement of human development indicators in Ethiopia.Ethiopia has made major strides in improving its human development indicators in the past 15 years, achieving significant increases in the coverage of basic education and health services in a short period of time. Improvements took place during a period of massive decentralization of fiscal resources, to the regions in 1994 and to woredas in 2002-03. The devolution of power and resources from the federal and regional governments to woredas appears to have improved the delivery of basic services.Surveys of beneficiaries reveal that they perceive that service coverage and quality have improved. Beneficiary satisfaction has increased markedly in education, and less conspicuously in water and health services. In the south, the decentralization to woredas in 2002-03 tended to narrow differences in per capita expenditures on education and health across woredas. Decentralization disproportionately favored woredas that are remote (more than 50 kilometers from a zonal capital), food-insecure, and pastoral, suggesting that decentralization has been pro-poor.Decentralization also narrowed the gap in educational outcomes between disadvantage and better-off woredas, especially in the south. Pastoral, food-insecure, and remote woredas gained in terms of the educational outcomes examined (gross enrollment rates, grade 8 examination pass rates, repetition rates, pupil-teacher ratios, and teacher-section ratios). |
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Assessment and Evaluation of Health and Medical Care $0.63 Used – A comprehensive methods text describing the variety of approaches available in the assessment and evaluation of health and medical care. The text not only describes the principles of randomized controlled trials, case control studies, cohort studies and social surveys but also the value of qualitative methods in gaining an understanding of healthcare. Chapters are also included on the principles and problems of measuring outcomes in terms of patient satisfaction and quality of life, and a |
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Assessment and Evaluation of Health and Medical Care $34.99 New – A comprehensive methods text describing the variety of approaches available in the assessment and evaluation of health and medical care. The text not only describes the principles of randomized controlled trials, case control studies, cohort studies and social surveys but also the value of qualitative methods in gaining an understanding of healthcare. Chapters are also included on the principles and problems of measuring outcomes in terms of patient satisfaction and quality of life, and as |
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Audit of Veterans Benefits Administration’s Loan Guaranty Program Risk Management $10.78 New – Original publisher: Washington, DC: Dept. of Veterans Affairs, Office of Inspector General, [2009] OCLC Number: (OCoLC)319638227 Subject: Veterans — Loans — United States. Excerpt: …Audit of Veterans Benefits Administration’s Loan Guaranty Program Risk Management address this specific risk, LGY Service developed procedures to perform lender and veteran satisfaction surveys and established satisfaction rate goals. However, LGY Service did not adequately address the external risk identif |
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Audit of Veterans Benefits Administration’s Loan Guaranty Program Risk Management $10.78 Used – Original publisher: Washington, DC: Dept. of Veterans Affairs, Office of Inspector General, [2009] OCLC Number: (OCoLC)319638227 Subject: Veterans — Loans — United States. Excerpt: …Audit of Veterans Benefits Administration’s Loan Guaranty Program Risk Management address this specific risk, LGY Service developed procedures to perform lender and veteran satisfaction surveys and established satisfaction rate goals. However, LGY Service did not adequately address the external risk identi |
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Challenges/Difficulties Encountered and Coping Strategies Utilized by Native Speakers and International Students in Music Therapy Internships. $68.02 New – The purposes of the study were to (1) examine the relationships among internship satisfaction, self-rated internship performance, and various areas of the internship experience, and (2) to identify the major challenges/difficulties encountered and the coping strategies utilized by both native speakers and international students. A survey packet was sent to 169 AMTA national roster internship sites. A total of 83 usable surveys were returned. Out of the 83 participants, 71 were native speak |
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Collecting Customer Satisfaction Data with Web Surveys $53.43 Used – The objective of this Master’s thesis project was to provide comprehensive managerial implications that need to be thought over when constructing and distributing web surveys to collect international customer satisfaction information in a B2B environment. This project was conducted by means of qualitative research. Secondary research of academic- and other articles, was conducted on a particular set of topics pertaining to the research questions. From the knowledge and insight drawn from |
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Collecting Customer Satisfaction Data with Web Surveys $53.28 New – The objective of this Master’s thesis project was to provide comprehensive managerial implications that need to be thought over when constructing and distributing web surveys to collect international customer satisfaction information in a B2B environment. This project was conducted by means of qualitative research. Secondary research of academic- and other articles, was conducted on a particular set of topics pertaining to the research questions. From the knowledge and insight drawn from t |
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Collecting Customer Satisfaction Data with Web Surveys $44.5 Used – The objective of this Master’s thesis project was to provide comprehensive managerial implications that need to be thought over when constructing and distributing web surveys to collect international customer satisfaction information in a B2B environment. This project was conducted by means of qualitative research. Secondary research of academic- and other articles, was conducted on a particular set of topics pertaining to the research questions. From the knowledge and insight drawn from |
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Collecting customer satisfaction data with web surveys $64 Lauri Vuorensola,Paperback, English-language edition,Pub by LAP Lambert Academic Publishing AG & Co. KG |
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Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality $159 This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results.Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction.Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA). |
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Customer Satisfaction Measurement for ISO 9000:2000 $20.38 Used – For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result – as well as being consistent wit |
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Customer Satisfaction Surveys: Samples from the Industry $120 Printing Industries of America Human Relations Department (Compiler),Paperback, English-language edition,Pub by Printing Industries Press |
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Department of Energy, Energy Information Administration, Use and Development of Performance Measures $13.81 Used – OCLC Number: 52413224 Excerpt: … 10 Timeliness data available for 80 percent of * Output: Timeliness and Accuracy, Goal 2, 3 publications; Accuracy data available for 60 percent of surveys. 11 Customer Surveys of telephone customers conducted * Outcome: Customer satisfaction, Goal 2, 3, 4, 5 in ‘ 95 and ‘ 96. 12 Counts from searches for articles or references in Outcome: Citations in the media, Goal 4, 5 National and international newspapers and wire services, and selected journals and |
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Department of Energy, Energy Information Administration, Use and Development of Performance Measures $10.74 Used – OCLC Number: 52413224 Excerpt: … 10 Timeliness data available for 80 percent of * Output: Timeliness and Accuracy, Goal 2, 3 publications; Accuracy data available for 60 percent of surveys. 11 Customer Surveys of telephone customers conducted * Outcome: Customer satisfaction, Goal 2, 3, 4, 5 in ‘ 95 and ‘ 96. 12 Counts from searches for articles or references in Outcome: Citations in the media, Goal 4, 5 National and international newspapers and wire services, and selected journals and |
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Designing and Constructing Instruments for Social Research and Evaluation $70 Designing and Constructing Instruments for Social Research and Evaluation is a comprehensive step-by-step guide to creating effective surveys, polls, questionnaires, customer satisfaction forms, ratings, checklists, and other instruments. Written in easy-to-understand language, this important text provides a systematic and commonsense approach to developing instruments for data collection and analysis. This book can be used by both those who are developing instruments for the first time and those who want to hone their skills, including students, agency personnel, program managers, and researchers.This book provides a thorough presentation of instrument construction, from conception to development and pre-testing of items, formatting the instrument, administration, and, finally, data management and presentation of the findings. Throughout the book, the authors emphasize how to create an instrument that will produce trustworthy and accurate data. To that end they have included guidelines for reviewing and revising the questionnaire to enhance validity and reliability. They also show how to work effectively with stakeholders such as instrument designers, decision-makers, agency personnel, clients, and raters or respondents. |
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Developing Customer Service Targets by Assessing Customer Perspectives $138.49 Used – The objective of the research was to develop customer-driven customer service performance targets and measures for drinking water utilities by assessing customer perspectives and soliciting customer input. Customer satisfaction research often produces findings that are superficial or unhelpful. Satisfaction surveys that estimate only current satisfaction, and that define the areas of satisfaction broadly rather than narrowly and in terms of specific experiences, do not produce information |
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Developing Customer Service Targets by Assessing Customer Perspectives $138.49 New – The objective of the research was to develop customer-driven customer service performance targets and measures for drinking water utilities by assessing customer perspectives and soliciting customer input. Customer satisfaction research often produces findings that are superficial or unhelpful. Satisfaction surveys that estimate only current satisfaction, and that define the areas of satisfaction broadly rather than narrowly and in terms of specific experiences, do not produce information |
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Effective Measurement and Management of ICT Costs and Benefits $57.95 •Put the difficulties with ICT benefits behind you•Measure ICT benefits and manage their delivery•Use cost benefits analysis and business case accounting•Employ value for money studies and user satisfaction surveys •Integrate ICT benefit delivery into ICT project management•Get into the right ICT benefit mind setThe Effective Measurement and Management of ICT Costs and Benefits is an established, comprehensive guide to both the economics of how information is used and the management of information to boost a company’s performance. The book presents a wide spectrum of ICT cost and benefit solutions, from business case accounting and user satisfaction studies to the business processes that need to be in place to ensure the effective measurement and management of ICT costs and benefits.This third edition has been extensively updated with a number of innovative new chapters reflecting current thinking:•Evaluation and management instinct•ICT asset evaluation•ICT costing modelsThe Effective Measurement and Management of ICT Costs and Benefits has been in print for over 17 years. It has been read all over the world and is currently available in English and Chinese. The book has been prescribed at a number of universities and business schools around the world and is used as the basis of executive and degree courses. It is regarded by many as essential reading for ICT professionals, consultants, accountants, students and academics. |
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Employee Job Satisfaction: Understanding the Factors That Make Work Gratifying $117.01 New – An investigation into workers’ enjoyment during the past five years, this survey examines factors important to the officeplace from all perspectives. More than 20 aspects of employee jobs–including career development, relationship with management, compensation and benefits, and work environment–are examined. The results then are compared with previous surveys, and changes in respondent perceptions are discussed, offering a comprehensive analysis by industry, age, gender, and tenure. |
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Employee behaviors: Their impact on organizational outcomes. $49.99 The primary purpose of this study was to determine whether the behaviors that an organization has chosen to measure as indicators of individual performance were related to the organizational outcomes. In addition, the study explored the relationship of four organizational justice constructs and overall satisfaction on these organizational outcomes.;To investigate these relationships, research was conducted within a major airline with flight operations throughout the world. The participants were the primary contacts from each travel agency and corporate account of the 90 Sales Manager employees of the North America Field Sales & Marketing Division. Two types of measures were used in this analysis. The first type was a rating of behaviors and organizational justice/satisfaction constructs which were used as predictor variables. These ratings were obtained through surveys which consisted of items that measured Sales Managers’ specific behaviors and organizational justice/satisfaction variables. The survey was administered by an independent benchmarking company, via an online link over the internet to the 3,562 travel agency and corporate account primary contacts handled by these Sales Managers. The second type of measure consisted of travel agency and corporate account outcomes which were used as a criterion variable. These measures consisted of account specific sales performance data over four discrete time periods.;The relationship between the predictors and criterion were examined using four analytical procedures including Correlations, Generalized Estimating Equations (GEE), Exploratory Principle Components analysis, and Hierarchical Regression analysis. The results of this study found support for a relationship between behaviors and outcomes; however, the results revealed one general behavior construct, and therefore, the individual behavior items could not be identified. Furthermore, the researcher found that the organizational justice/satisfaction items |
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Examining followership styles and their relationship with job satisfaction and performance. $49.99 The legitimacy of followership, as an area of research within organizational psychology is beginning to become more accepted. This study was designed to examine followership styles and their relationship with job satisfaction and job performance. This non-experimental study employed a quantitative survey design with a set of surveys returned representing 131 employees at a Midwestern automotive engineering and manufacturing company. The three standardized instruments used in this study include the Followership Questionnaire (Kelley, 1992), the Job in General Scale (Ironson, Smith, Brannick, Gibson, & Paul, 1989), and the Organizational Citizenship Behaviors scale (Williams & Anderson, 1991). Findings indicate that a significant positive relationship exists between followership styles and job satisfaction and job performance. The findings enhance the theoretical study of followership by providing empirical evidence needed to validate further research. Suggestions concerning further research on the subject of followership are offered. |
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Examining followership styles and their relationship with job satisfaction and performance. $49.99 The legitimacy of followership, as an area of research within organizational psychology is beginning to become more accepted. This study was designed to examine followership styles and their relationship with job satisfaction and job performance. This non-experimental study employed a quantitative survey design with a set of surveys returned representing 131 employees at a Midwestern automotive engineering and manufacturing company. The three standardized instruments used in this study include the Followership Questionnaire (Kelley, 1992), the Job in General Scale (Ironson, Smith, Brannick, Gibson, & Paul, 1989), and the Organizational Citizenship Behaviors scale (Williams & Anderson, 1991). Findings indicate that a significant positive relationship exists between followership styles and job satisfaction and job performance. The findings enhance the theoretical study of followership by providing empirical evidence needed to validate further research. Suggestions concerning further research on the subject of followership are offered. |
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Factors Influencing Korean Immigrant Fathers’ Involvement with Adolescent Children: The Mediating Effect of Father Identity. $55.94 Used – This study used an exploratory cross-sectional structural equation modeling (SEM) design, in which 376 Korean immigrant fathers were administered measures of Father Involvement, Father Identity, Acculturation, Marital Satisfaction, and Religious Commitment and a demographic questionnaire. The surveys were administered primarily in Korean church environments throughout an 18-state region. The primary purposes of this study were to test a model for factors influencing Korean immigrant fathe |
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Factors Influencing Korean Immigrant Fathers’ Involvement with Adolescent Children: The Mediating Effect of Father Identity. $58.04 New – This study used an exploratory cross-sectional structural equation modeling (SEM) design, in which 376 Korean immigrant fathers were administered measures of Father Involvement, Father Identity, Acculturation, Marital Satisfaction, and Religious Commitment and a demographic questionnaire. The surveys were administered primarily in Korean church environments throughout an 18-state region. The primary purposes of this study were to test a model for factors influencing Korean immigrant father |
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Fitness Management: A Comprehensiive Resource $59.13 Fitness industry specialists Stehpen Tharret and James Peterson present the most comprehensive blueprint ever created for developing, leading, managing, and operating a successful health fitness business. The book is separated into seven distinct sections representing the primary skill sets needed to succeed as a leader and manager in the health/fitness club industry: Introduction to the Health/Fitness Industry, Membership in the Health/Fitness Club Industry, Membership Retention in the Health/Fitness Club, The Health/Fitness Club, Staffing Issues in the Health/Fitness Club Industry, Facilities and Equipment in the Health/Fitness Club, and Operational Practices in the Health/Fitness Club.Also includes sections on the international health/fitness club industry, the future of the health/fitness club industry, case studies, and eighteen thoughtfully organized appendices covering everything from the various industry associations and organizations to sample job descriptions and member satisfaction surveys. |
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From Worst to First: Behind the Scenes of Continental’s Remarkable Comeback $12.08 New – Continental Airlines’ CEO tells how he transformed Continental, notoriously rated worst in customer satisfaction surveys, into an award-winning, reliable airline. |
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Getting Action from Organizational Surveys: New Concepts, Technologies, and Applications $20.7 Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading-edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations. The authors not only examine the effect of employee attitudes and perceptions on organizational performance, customer satisfaction, and the role of organizational development in making surveys effective, they also explore the latest techniques for administration, such as Web-based delivery, innovative statistical approaches, and the use of “pulse” surveys.In addition, Getting Action from Organizational Surveys shows the variety of applications in which survey data plays a key role, including managing mergers and acquisitions, dealing with turnover, helping to drive change and organizational effectiveness, and working with the special needs of complex, global organizations. Case studies that clearly illustrate the effectiveness of turning survey results into positive action are also featured in this dynamic resource. |
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Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys $7.31 Used – You can ask anything you like in a questionnaire, but the answers you get may not be the ones you need! Whether your customers are external or internal their feedback is essential to customer satisfaction. You know what kind of information you need to maintain customer satisfaction, but do you know how to ask the right question to get that information?Guide to Customer Surveys will show you how to ask all the right questions. Before you ever start writing the questionnaire, you’ll learn h |
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Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys $75.02 New – You can ask anything you like in a questionnaire, but the answers you get may not be the ones you need! Whether your customers are external or internal their feedback is essential to customer satisfaction. You know what kind of information you need to maintain customer satisfaction, but do you know how to ask the right question to get that information?Guide to Customer Surveys will show you how to ask all the right questions. Before you ever start writing the questionnaire, you’ll learn ho |
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Hair and Hair Care $132.59 Used – Reviews the chemical and physical properties, care and treatment of hair, including product development. The book discusses ethnic hair, its appropriate management measures and products; emphasizes manufacturing and sales strategies for domestic and international product viability; surveys instrumental methods for product performance evaluation; presents sensory and market research techniques for optimum consumer satisfaction; and more. |
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Handbook of Positive Psychology in Schools $119.95 National surveys consistently reveal that an inordinate number of students report high levels of boredom, anger, and stress in school, which often leads to their disengagement from critical learning and social development. If the ultimate goal of schools is to educate young people to become responsible and critically thinking citizens who can succeed in life, understanding factors that stimulate them to become active agents in their own leaning is critical. A new field labeled “positive psychology” is one lens that can be used to investigate factors that facilitate a student’s sense of agency and active school engagement.The purposes of this groundbreaking Handbook are to 1) describe ways that positive emotions, traits, and institutions promote school achievement and healthy social/emotional development 2) describe how specific positive-psychological constructs relate to students and schools and support the delivery of school-based services and 3) describe the application of positive psychology to educational policy making. By doing so, the book provides a long-needed centerpiece around which the field can continue to grow in an organized and interdisciplinary manner.Key features include:Comprehensive – this book is the first to provide a comprehensive review of what is known about positive psychological constructs and the school experiences of children and youth. Topical coverage ranges from conceptual foundations to assessment and intervention issues to service delivery models. Intrapersonal factors (e.g., hope, life satisfaction) and interpersonal factors (e.g., positive peer and family relationships) are examined as is classroom-and-school-level influences (e.g., student-teacher and school-community relations).Interdisciplinary Focus – this volume brings together the divergent perspectives, methods, and findings of a broad, interdisciplinary community of scholars whose work often fails to reach |
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How’s That Underling Thing Working Out for You? $12.99 For more than 20 years, Scott Adams’s <I>Dilbert</i> has chronicled the problem-filled work world of pointless projects, questionable employment practices, and interoffice politics that eerily resemble our own 9-to-5 cubicle existence.<P>In <I>How’s That Underling Thing Working Out for You?</i>, Adams takes on the challenges of Elbonian sensitivity training, employee satisfaction surveys, confusopoly consultants, and more inside this new <I>Dilbert</i> book.<P>If you agree that every indeterminable project has to have at least one WDG (Worthless Dumb Guy), or are subjected to results-free sensitivity training, questionable employee surveys, and freelance consultants that seem to offer little more than exorbitant invoices, then chances are you find the corporate cubicle culture philosophy represented inside <I>How’s That Underling Thing Working Out for You?</i> alive and well inside your own work environment–and that’s exactly what makes <I>Dilbert</i> one of the most successful and popular comic strips of all time.<P>From Dogbert’s invention of a beheading app to Dilbert’s PowerPoint presentation that proves two monkeys could lead better than current management, <I>How’s That Underling Thing Working Out for You?</i> chronicles corporate cubicle culture questionable training seminars and employee satisfaction surveys, along with made-up consultancies one <I>Dilbert</i> strip at a time. |
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How’s That Underling Thing Working Out for You? $7.94 New – Adams takes on the challenges of Elbonian sensitivity training, employee satisfaction surveys, confusopoly consultants, and more. From Dogbert’s invention of a beheading app to Dilbert’s PowerPoint presentation that proves two monkeys could lead better than current management, “How’s That Underling Thing Working Out for You?” chronicles corporate cubicle culture. |
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How’s That Underling Thing Working Out for You? $7.78 Used – Adams takes on the challenges of Elbonian sensitivity training, employee satisfaction surveys, confusopoly consultants, and more. From Dogbert’s invention of a beheading app to Dilbert’s PowerPoint presentation that proves two monkeys could lead better than current management, “How’s That Underling Thing Working Out for You?” chronicles corporate cubicle culture. |
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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System $1.99 Most companies understand that customer satisfaction and loyalty are essential to their success. But few companies know how to link their customer’s needs with their organization’s processes to create the best customer experience possible. Instead, they erect walls between their customer service department and their other organizational functions.Improving Customer Satisfaction, Loyalty, and Profit shows managers how to break down these walls, find out what their customers want, and use that information to produce the kinds of products and services that will keep them coming back.Michael Johnson and Anders Gustafsson have been instrumental in the development of customer satisfaction indexes in the U.S. and Europe. Here they team up to introduce a five-stage process that establishes crucial connections between a company’s marketing, sales, product development, and customer service departments in order to deliver both top-quality products and a high-level customer experience.The process begins with measurement. Johnson and Gustafsson walk readers through the steps necessary to determine a customer measurement strategy, observe and communicate with customers, create formal customer surveys, and process and interpret the survey data. Then they show readers how to use that data to build a cohesive plan for quality improvement and ongoing customer management.By helping mid-level managers assemble specific estimates of how increased quality and customer loyalty will impact the bottom line, their process allows upper-level managers to allocate the resources necessary to build a truly customer-oriented company. And by cementing the links between products, patrons, and profits, their book highlights the core competencies companies need to create both happy customers and the organizational know-how necessary to keep them happy. |
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Inside-Out Marketing; Building Restaurant Volume Wihtout Breaking Your Budget $300.06 Increase sales by not competing? No, this isn’t some sort of New Age marketing mysticism. It’s part of an amazingly successful, commonsense approach to restaurant marketing that author Bill Marvin call guest-based marketing. What exactly does guest-based mean? It’s really pretty simple. The dynamic marketing approach described in this book is based on the notion that in the restaurant business, customer satisfaction is the real bottom line, and that any successful sales-building effort begins on the floor with the guests you’ve already won. In Guest-Based Marketing you won’t find clever new ways to squander your precious resources trying to beat the competition and steal their customers away. You will find sales-boosting techniques that will help you to motivate your customers to keep coming back for more, even if it means driving an extra mile or two. Using numerous case studies and real-life anecdotes, Marvin describes proven techniques to help you identify and build on your strengths, build customer loyalty, increase the number of visits customers make, and get your customers to spread the word and attract new customers. Marvin teaches you how to launch an effective customer loyalty program and use an array of incentives to build sales. He helps you hone your all-important people skills. You’ll learn techniques for remembering guests’ names, as well as their individual likes and dislikes. He shows you how to conduct customer surveys and make the best use of the information you gather. |
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Introducing a Human Dimension to Thai Health Care: The Case for Family Practice: Thesis Submitted in Fulfilment of the Requirements for the Award of the Degree of Doctor in the Medical Sciences by Yongyuth Pongsupap $35.61 Used – This thesis presents the rationale for the introduction of family medicine and describes the process through which small-scale experimental introduction eventually developed into a national policy. It focuses on the performance of doctors in the different ambulatory settings. Health care provider behavior is observed through simulated patients and patient satisfaction assessed through exit surveys. Several complementary studies with randomly chosen facilities and doctors in Bangkok as wel |
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Investigating the interrelationships among various measures of family strengths. $69 The study of family strengths, as opposed to family dysfunction, has increased over the past few decades. Six interrelated components of family strength were identified that may affect the degree of marital satisfaction of husbands and wives. The six components—worth, commitment to relationship stability, commitment to relationship growth, communication, positive interaction, and time spent together—are characteristics within a family that may have substantial connections. Identical surveys were administered to couples in three major metropolitan areas. The data for the study were a sub-sample of data collected as a mail survey as part of a larger survey of membership retention within a mainline Protestant denomination. The main mail survey contained 10 pages. For about one-third of the sample, an additional two-page survey was given concerning premarital counseling and marital satisfaction. Another third of the sample was given an additional 2-page survey on family strengths and marital satisfaction. In addition to 20 family strengths items, those surveyed were asked to respond to the three questions of the Kansas Marital Satisfaction Scale. Data from these couples were used to test a hypothesized model of the interrelationships between the various measures of family strength using a detailed path analysis model with marital satisfaction as the dependent variable. The variables worth, commitment, communication, positive interaction, and time together functioned as intervening variables in the model with age, gender, various measures of religiosity, income, education, and age of children functioning as independent variables. The data were then analyzed by ordinary least squares regression techniques to test the model using marital satisfaction as the dependent variable. The results of testing the model indicated that strength in certain characteristics predicted strength in other characteristics at statistically significant levels (p < .05). Intrinsic |
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Irish Language In The United States $107.95 Many Irish-Americans feel like outsiders when the topic turns to the Irish language. This collection of essays will inform them of the history of the language in America, the role this language plays in Irish-American identity, and the best way to go about learning it. The sociolinguistic essays concentrate on Irish as an American ethnic language, including interviews with native Irish speakers in the United States today, surveys of Irish usage, and an examination of letters by immigrants back to Ireland in the nineteenth century. Applied linguistic essays describe the Irish language student population in the United States, survey materials and methods used to teach Americans, and tell the story of one Irish language teacher in California whose work has led to great personal satisfaction and considerable Irish-American group solidarity. This is the first major work in English on the Irish language in America. |
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Jesus Christ: God’s Revelation to the World $24.95 Jesus Christ: God’s Revelation to the World provides a map for high school students to navigate the wonderful work of God—Father, Son, and Holy Spirit—in forming a People, giving a Law, and preparing for a Messiah. This text offers the perfect reading companion to the Bible—Old and New Testaments—through the lens of discovering the Lord, Jesus Christ.Developed in collaboration with esteemed religious educator, Michael Pennock, this course has been designed along with the U.S. Bishop’s recommended high school curriculum framework, is rooted in Christology, and is written with the objective of strengthening a teen’s friendship with Jesus. It has been found in conformity with the Catechism of the Catholic Church.In addition, the text is perfect for a one-semester course on Scripture, as it surveys the entire scope of the Old Testament and New Testament. Jesus Christ: God’s Revelation to the World begins, however, by centering the study of Scripture on a person’s natural instinct to search for God. St. Augustine wrote: “Our hearts are restless until they find rest and satisfaction in God our Creator.” This instinct leads students to a desire to uncover the path of God’s Revelation, culminating in the Incarnation and the saving works of Jesus. |
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Job Satisfaction Attitudes Surveys: Industrial Relations Programme, Special Studies $25.65 Used |
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Job Satisfaction Series Survey Report $205.08 New – Five surveys that span from September 2002 to April 2004 are analyzed in this look at strategically ensuring employee job satisfaction. Initiated to better understand how to engage a company’s workforce, these five reports–”2002 Job Satisfaction Survey Report, 2004 Job Satisfaction Survey Report, Job Benefits Survey Report, Job Compensation/Pay Survey Report, “and” Job Security Survey Report”–compare employee and human resource professionals’ responses and provide a thorough exploration |
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Job Savvy $99.26 – Great advice on surviving a new job and making it a rewarding career.– Based on surveys of what employers look for in employees.This completely revised third edition of a JIST best-seller is a well-researched, step-by-step workbook for job survival used by thousands of individuals every year. Job Savvy is designed to develop critical job survival skills, increase productivity, and improve job satisfaction and success at virtually any level. Readers will quickly learn to concentrate their efforts on developing high-payoff skills, such as good written communication, meeting deadlines, time management, and the ability to supervise others.This revision offers new information on the proper use of the Web, e-mail, and other technology; on casual dress in the workplace; on workforce trends; on workplace security; and on current employment laws. |
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Leadership Is Empowering People $4.95 Used – This easy-to-follow and interesting guidebook is designed to help managers maximize productivity and job satisfaction. Includes many self-appraisal surveys, meaningful illustrations, hundreds of proven strategies, and an overall coordinating philosophy. Examines how to understand eleven misunderstood motivators and make them work, how to maximize the use of ten master motivation strategies, how to improve communication, how to compose a central belief system in seven steps, and how to tru |
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Manufacturing Advantage $27.82 Much of the hoopla surrounding quality circles, teams, and high-performance work systems has been based on anecdotes and very thin evidence. It has not been established that those employee involvement strategies amount to anything more than another series of management fads or ruses designed to get more out of workers without giving them anything in return. This revelatory book, written by some of the skeptics, lays some of the suspicion to rest.Based on their visits to 44 plants and surveys of more than 4,000 employees, Eileen Appelbaum, Thomas Bailey, Peter Berg, and Arne L. Kalleberg concluded that companies are indeed more successful when managers share knowledge and power with workers and when workers assume increased responsibility and discretion.The study of steel, apparel, and medical electronics and imaging plants revealed much. In self-directed teams, workers were able to eliminate bottlenecks and coordinate the work process. In task forces created to improve quality, they communicated with individuals outside their own work groups and were able to solve problems. Expensive equipment in steel mills operated with fewer interruptions, turnaround and labor costs were cut in apparel factories, and costly inventories of components and medical equipment were reduced.And what did the employees think? The worker survey showed that jobs in participatory work systems often provide more challenging tasks and more opportunities for creativity. Employees in apparel had higher hourly earnings; those in steel had both higher hourly earnings and higher job satisfaction. Workers in more participatory settings were no more likely than others to report heavy workloads or excessivedemands on their time. They were, however, less likely to report involuntary overtime or conflict with co-workers, and were more likely to be satisfied with their surroundings.Manufacturing Advantage provides the best assessment available of the effectiveness of high-performance work sys |
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Masterplanning the Suburbs $70.42 Used – Those who masterplan suburbia such as consent authorities, urban designers, and developers, have long worked in isolation from the opinions of the consumers who inhabit suburbia. This research presents interesting findings from detailed surveys with almost 200 residents across three new masterplanned suburbs in Western Sydney. It engages with overall satisfaction levels, and with attitudes to more specific design aspects like roads, open space, privacy, architecture, safety, the environme |
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Masterplanning the Suburbs $70.42 New – Those who masterplan suburbia such as consent authorities, urban designers, and developers, have long worked in isolation from the opinions of the consumers who inhabit suburbia. This research presents interesting findings from detailed surveys with almost 200 residents across three new masterplanned suburbs in Western Sydney. It engages with overall satisfaction levels, and with attitudes to more specific design aspects like roads, open space, privacy, architecture, safety, the environmen |
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Maximizing Your Effectiveness: How to Discover and Develop Your Divine Design $7.96 New – Discover the peaceful satisfaction that comes from living and serving according to your divine design. Includes talent inventories, surveys, worksheets, and more. |
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Measuring and Improving Patient Satisfaction $55.05 New – Measuring and Improving Patient Satisfaction provides a detailed “how-to” approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author’s own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California. |
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Measuring and Improving Patient Satisfaction $11.07 Used – Measuring and Improving Patient Satisfaction provides a detailed “how-to” approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author’s own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California. |
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Modern Analysis of Customer Surveys: with Applications Using R $54.8 Used – This book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different technique that is applied to the standard data set along with R scripts featuring on a supporting website. Most of the techniques featured in this book are applied to a standard set of data colle |
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Modern Analysis of Customer Surveys: with Applications Using R $54.8 New – This book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different technique that is applied to the standard data set along with R scripts featuring on a supporting website. Most of the techniques featured in this book are applied to a standard set of data collec |
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Monitoring and Evaluating Medicaid Fee-For-Service Care Management Programs: A User’s Guide $15.74 Used – Original publisher: Rockville, MD: Agency for Healthcare Research and Quality, [2007] OCLC Number: (OCoLC)316234587 Subject: Managed care plans (Medical care) — United States — Handbooks, manuals, etc. Excerpt: …other administrative records ( e.g., client self-reported data, clinical case management reports, and financial reports, etc. ), and satisfaction surveys. If you have a vendor-run CM program, it is especially important to negotiate access to data for your evaluation, as well a |
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Monitoring and Evaluating Medicaid Fee-For-Service Care Management Programs: A User’s Guide $15.74 New – Original publisher: Rockville, MD: Agency for Healthcare Research and Quality, [2007] OCLC Number: (OCoLC)316234587 Subject: Managed care plans (Medical care) — United States — Handbooks, manuals, etc. Excerpt: …other administrative records ( e.g., client self-reported data, clinical case management reports, and financial reports, etc. ), and satisfaction surveys. If you have a vendor-run CM program, it is especially important to negotiate access to data for your evaluation, as well as |
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More Guerrilla Marketing Research: Asking the Right People, the Right Questions, the Right Way, and Effectively Using the Answers to Make More Money $29.95 More Guerrilla Marketing Research, the follow-up title to Guerrilla Marketing Research, destroys the myth that only big companies can afford marketing research. The new book focuses on why small and mid-sized businesses can benefit from conducting focus groups and surveys, and how they can do it. More Guerrilla Marketing Research includes new and updated material on setting research goals and objectives; how to set a research budget; secondary research; qualitative research; research into emotions; customer satisfaction research; and the future of marketing research. |
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Nurse manager competency and the relationship to staff satisfaction, patient satisfaction, and patient care outcomes. $69 This quantitative research study explored the correlation of five domains of nurse manager competencies (i.e, conceptual, technical, human, leadership, and financial) with outcome indicators for both nursing staff and patients. These outcome indicators included staff satisfaction measured by staff turnover, patient satisfaction with pain management, medication errors, and patient slips and falls. This study utilized a convenience sample of 33 first-line nurse managers of acute, adult, inpatient units from 12 hospitals within a health care system in the midwest. The sample included 30 females and 3 males with a modal age category of 45 to 54 years old. Participant surveys included the Nurse Manager Competency tool, demographic data and outcome indicator data. Data were analyzed utilizing correlational statistics that included the Pearson Product Moment Correlation Coefficient and the coefficient of determination. Central tendencies were also calculated to define the characteristics of the group that was studied. Results demonstrated that a significant relationship existed between patient satisfaction with pain control and the nurse manager competency domains of conceptual, human, leadership, and financial for a subsample of medical surgical murse managers. In addition, for the same subsample, there were negative correlations between patient falls and the human and conceptual nurse manager competency domains. Findings from this study have identified potential elements that most directly relate to staff and patient outcomes, and that should be considered in the development of educational programs, as criteria for selecting talent, and as performance indicators for evaluating nurse managers. |
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Organizational Surveys: Tools for Assessment and Change $7.21 Used – With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. With Organizational Surveys, you’ll learn how to: * Drive change with surveys* Use 360* feedback* Set expectations of results* Deal with ethical concerns* Facilitate feedback, action-planning, and follow-through . . . and much more! No |
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Organizational Surveys: Tools for Assessment and Change $25.96 New – With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. With “Organizational Surveys,” you’ll learn how to: Drive change with surveys Use 360* feedback Set expectations of results Deal with ethical concerns Facilitate feedback, action-planning, and follow-through . . . and much more! No othe |
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Perceived need for mental health care, mental health service utilization, and satisfaction with care in elderly people. $49.99 Background. Elderly people experience symptoms, diagnosis, and treatment of mental illnesses differently than younger people, and only half of elderly people with a probable mental illness use mental health care services. Nevertheless, most mental health care research has focused on younger people. This study examined relationships among attitudes toward care, quality of social support, severity of mental illness, presence of physical comorbidities or alcohol abuse problems, sociodemographics, possession of supplemental insurance, perceived need for care, rates of utilization, and satisfaction with mental health care for elderly people.;Methods. Data were used from the Collaborative Psychiatric Epidemiology Surveys (CPES), a nationally representative, cross-sectional study of community-dwelling people’s mental illnesses and mental health care utilization patterns. Logistic and linear regression models were used to study perceived need, utilization, and satisfaction with care.;Results. Perceived need for mental health care increased with severity of depression and anxiety, history of chronic physical conditions, and pressure to seek care. Among respondents who met diagnostic criteria for depression or anxiety, the number of mental illness symptoms experienced was still related to perceived need for care. The odds of using formal mental health care increased with severity of depression or anxiety and with history of chronic physical illnesses. When utilization was measured among respondents who perceived a need for care, however, most measures of mental illness severity and history of chronic physical illness were no longer significant. There was little variation in the satisfaction measure, and multivariate models of satisfaction were unstable.;Conclusion. Many elderly people who meet diagnostic criteria for depression and/or anxiety disorders do not use mental health services or even perceive a need for these services. Additionally, physical and mental health are |
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Perceived need for mental health care, mental health service utilization, and satisfaction with care in elderly people. $49.99 Background. Elderly people experience symptoms, diagnosis, and treatment of mental illnesses differently than younger people, and only half of elderly people with a probable mental illness use mental health care services. Nevertheless, most mental health care research has focused on younger people. This study examined relationships among attitudes toward care, quality of social support, severity of mental illness, presence of physical comorbidities or alcohol abuse problems, sociodemographics, possession of supplemental insurance, perceived need for care, rates of utilization, and satisfaction with mental health care for elderly people.;Methods. Data were used from the Collaborative Psychiatric Epidemiology Surveys (CPES), a nationally representative, cross-sectional study of community-dwelling people’s mental illnesses and mental health care utilization patterns. Logistic and linear regression models were used to study perceived need, utilization, and satisfaction with care.;Results. Perceived need for mental health care increased with severity of depression and anxiety, history of chronic physical conditions, and pressure to seek care. Among respondents who met diagnostic criteria for depression or anxiety, the number of mental illness symptoms experienced was still related to perceived need for care. The odds of using formal mental health care increased with severity of depression or anxiety and with history of chronic physical illnesses. When utilization was measured among respondents who perceived a need for care, however, most measures of mental illness severity and history of chronic physical illness were no longer significant. There was little variation in the satisfaction measure, and multivariate models of satisfaction were unstable.;Conclusion. Many elderly people who meet diagnostic criteria for depression and/or anxiety disorders do not use mental health services or even perceive a need for these services. Additionally, physical and mental health are |
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Perfect Phrases for Writing Employee Surveys $10.95 The Right Phrase for Every Situation…Every TimeGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty–and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your organization’s practices accordingly. Inside are hundreds of words, phrases, and examples that remove the guesswork from an otherwise daunting process. This handy, time-saving guide helps you write surveys that measure:• Employee Engagement• Leadership and Management• Company Values and Ethics• Organizational Culture• Satisfaction with Work Environment• Career DevelopmentJohn Kador is the author of several McGraw-Hill titles, including 301 Best Questions to Ask on Your Interview and The Manager’s Book of Questions.Katherine J. Armstrong is a corporate communications consultant and business book editor. |
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Postsecondary Education: Many States Collect Graduates’ Employment Information $15.74 New – Original publisher: [Washington, D.C.]: U.S. Govt. Accountability Office, [2010] OCLC Number: (OCoLC)741520806 Subject: Privacy, Right of — Government policy — United States. Excerpt: …Our selected states also reported that they were not able to use their data systems to gauge students ‘ satisfaction with the preparation they received for the job obtained. Instead, student satisfaction information was usually collected through surveys administered by postsecondary institutions. For exa |
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Postsecondary Education: Many States Collect Graduates’ Employment Information $15.74 Used – Original publisher: [Washington, D.C.]: U.S. Govt. Accountability Office, [2010] OCLC Number: (OCoLC)741520806 Subject: Privacy, Right of — Government policy — United States. Excerpt: …Our selected states also reported that they were not able to use their data systems to gauge students ‘ satisfaction with the preparation they received for the job obtained. Instead, student satisfaction information was usually collected through surveys administered by postsecondary institutions. For ex |
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Predatory Marketing $7.27 New – “Predatory Marketing” is based on one powerful principle: find out what competitors do best and convince their customers that you can do it better. Applying this prescription to all aspects of marketing, this book reveals proven methods for winning customer satisfaction and loyalty. Includes special nationwide Consumer Mind Reader surveys conducted exclusively for this book. |
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Predatory Marketing $19 “Predatory Marketing” is based on one powerful principle: find out what competitors do best and convince their customers that you can do it better. Applying this prescription to all aspects of marketing, this book reveals proven methods for winning customer satisfaction and loyalty. Includes special nationwide Consumer Mind Reader surveys conducted exclusively for this book. 304 pp. National ads. National marketing. 30,000 print. |
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Predictors of dental hygienists’ career settings, patterns, and satisfaction. $49.99 The purpose of this study was to survey 1800 current licensed dental hygienists in the United States and identify broad and basic interest patterns within Holland’s six General Occupational Themes, skills confidence patterns, and similarities and differences according to educational attainment and career setting. Additionally, this study compared the effectiveness of using Holland’s Typology of Persons and Environments and the Social Cognitive Career Theory to explain career track interest and satisfaction.;A total of 928 participants (51.9%) returned the paper survey, while 436 participants (24.4%) also completed the online surveys. Results support coding the dental hygiene profession as Investigative-Social-Realistic using the General Occupational Themes. Dental hygienists had the most significant mean differences in the Healthcare Services, Medical Science, and Science Basic Interest Scales as compared to the General Representative Sample (GRS). The mean confidence scores for satisfied dental hygienists were significantly lower than Employed Women in all six General Occupational Themes. Age, years of experience, and the level of degree did not account for the low confidence levels of dental hygienists. The female dental hygiene scale for the 2004 Strong Interest Inventory was developed from the sample collected by the researcher (N=322) with 30 items, with a minimum percent difference of 25%, and a Q of 1.68. Satisfied dental hygienists with a baccalaureate degree were found to have significantly higher mean scores in the Performing Arts, Writing and Mass Communication, Human Resources and Training, and Politics and Public Speaking Basic Interest Scales. Dental hygienists who score higher in the Social and Artistic themes may want to investigate dental hygiene education.;The General Occupational Themes model did significantly predict the satisfaction levels of educators (9.1%) and public health workers (34.7%) within dental hygiene. The Skills Confidence |
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Quality and Cost in Neurological Surgery: A Publication of the Congress of Neurological Surgeons $5.62 Used – This latest volume in the Concepts in Neurosurgery series addresses quality and cost in neurological surgery. With increasing emphasis on quality of patient care and cost involved in healthcare, this timely book is sure to be a valuable asset to any neurosurgeon’s bookshelf. A sampling of the topics concerning quality deal with strategic planning, team building, quality management tools, clinical pathways, and patient satisfaction surveys. Several topics discussing cost include cost-effe |
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Satisfaction of Undergraduate Physical Education Students at the Srinakharinwirot University Towards Sports Facilities in the Kingdom of Thailand. $50.66 New – The general purpose of this research was to analyze the degree of satisfaction that undergraduate physical education students have toward existing university sports facilities at Srinakharinwirot University in the Kingdom of Thailand. The researcher focused on the sports facilities and whether or not the students perceived that the sports facilities are satisfactory. The researcher analyzed the satisfaction surveys completed by the undergraduate physical education students concerning their |
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Satisfaction of Undergraduate Physical Education Students at the Srinakharinwirot University Towards Sports Facilities in the Kingdom of Thailand. $50.66 Used – The general purpose of this research was to analyze the degree of satisfaction that undergraduate physical education students have toward existing university sports facilities at Srinakharinwirot University in the Kingdom of Thailand. The researcher focused on the sports facilities and whether or not the students perceived that the sports facilities are satisfactory. The researcher analyzed the satisfaction surveys completed by the undergraduate physical education students concerning thei |
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Sexual Life in Ancient Rome $167 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual Life in Ancient Rome $94.7 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual Life in Ancient Rome $80.17 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual Life in Ancient Rome $21.46 Used – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible ma |
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Sexual Life in Ancient Rome $57.22 Used – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible ma |
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Sexual Life in Ancient Rome $132.75 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual Life in Ancient Rome $21.46 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual Life in Ancient Rome $47.71 New – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible mas |
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Sexual life in ancient Rome $16.3 Used – The psychological basis of the Roman Empire was a ruthless, frequently sadistic ‘will to power’. This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skillfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible m |
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Sexual life in ancient Rome $7.93 Used – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible ma |
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Sexual life in ancient Rome $0.63 Used – The psychological basis of the Roman Empire was a ruthless, frequently sadistic “will to power.” This impulse is highly manifest in Ancient Roman attitudes towards sex. After describing women’s position in Roman society, Otto Kiefer skilfully surveys the crypto-sexual satisfaction derived by Romans from a range of activities: the sadistic treatment of slaves, savage public executions involving crucifixion and the mauling of naked, unarmed prisoners by wild beasts, and almost incredible ma |
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Social Work in Social Change $34.2 As the implementers of government social policy in South Africa, social work professionals have been at the forefront of social change and new approaches since 1994. This study surveys the current state of job satisfaction among social workers and reports on education programs and hiring trends for people in training in the field. The new, national, standardized Bachelor of Social Work degree is shown to be a success, and enrollment and graduation statistics confirm that African females, rather than white females, are now the dominant student profile. Enrollment has also increased significantly, but a worrisome trend also shows higher numbers of graduates being lost to emigration. |
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Social Work in Social Change: The Profession and Education of Social Workers in South Africa $23.52 Used – As the implementers of government social policy in South Africa, social work professionals have been at the forefront of social change and new approaches since 1994. This study surveys the current state of job satisfaction among social workers and reports on education programs and hiring trends for people in training in the field. The new, national, standardized Bachelor of Social Work degree is shown to be a success, and enrollment and graduation statistics confirm that African females, |
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Social Work in Social Change: The Profession and Education of Social Workers in South Africa $23.52 New – As the implementers of government social policy in South Africa, social work professionals have been at the forefront of social change and new approaches since 1994. This study surveys the current state of job satisfaction among social workers and reports on education programs and hiring trends for people in training in the field. The new, national, standardized Bachelor of Social Work degree is shown to be a success, and enrollment and graduation statistics confirm that African females, r |
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Strategic Employee Surveys: Evidence-based Guidelines for Driving Organizational Success $45 Most large organizations today conduct employee surveys to measure employees’ opinions regarding the organization and its policies and practices. A properly formulated employee survey program can represent an opportunity to affect and strengthen the organization, making it more competitive in the marketplace in which it operates. But although there are a handful of books available today to guide the development of survey programs, there are none that approach the topic from a strategic point of view. Strategic Employee Surveys was developed to explain the Strategic Survey Model and how it can be used to guide the development of employee survey programs, ensuring they serve their strategic purpose. In addition, this book guides organizations in the most effective survey feedback and action planning processes.Dr. Jack Wiley explains that survey program purpose, survey content, and survey follow-up processes should all derive from business strategy. In the first part of the book he offers specific examples of how to measure safety, ethics, union vulnerability, work and life balance, and diversity. He also reveals the drivers of employee retention and employee engagement and how to measure them along with examples of survey content that best predicts customer satisfaction and loyalty and other business performance metrics. With each type of survey content, Wiley also presents the most recent normative results, useful for placing results from any organization into the proper interpretative context. The second part of the book offers specific guidance on the other key component of ensuring employee survey program success: the survey feedback and action planning process. Wiley outlines a time-tested seven-step model of survey feedback and action planning, explaining each step of the model and providing real-life client examples that identify the most common pitfalls of the overall process. Readers will learn how to navigate around these potential problems and |
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Strategic Employee Surveys: Evidence-based Guidelines for Driving Organizational Success $45 Praise for Strategic Employee Surveys “This is a must-read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you want to move your business strategy and survey program closer together, then this is your book.”—Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group “[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components—from purpose and development of the instrument to results analysis to action planning.”—Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance “This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike.”— Thomas E. Mitchell, Vice President, Northern Trust Company “The book’s key concepts are illustrated with many specifics, especially survey content, and lots of fascinating ‘war stories.’ This book will become a well-thumbed volume by all who want to make the most of employee surveys.”—Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY |
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Students’ Satisfaction Level in Private Higher Education $42.64 New – The purpose of this research is to measure the level of students’ satisfaction in University Tun Abdul Razak (UNITAR), Malaysia. The survey questionnaires were distributed to the students of undergraduate and post-graduate levels at UNITAR, Malaysia. The survey questionnaires consists of five parts of customer satisfactions constructs that being measured. The surveys were conducted by using convenient sampling method. A total of 87 respondents have participated in the survey. The results s |
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Students’ Satisfaction Level in Private Higher Education $42.64 Used – The purpose of this research is to measure the level of students’ satisfaction in University Tun Abdul Razak (UNITAR), Malaysia. The survey questionnaires were distributed to the students of undergraduate and post-graduate levels at UNITAR, Malaysia. The survey questionnaires consists of five parts of customer satisfactions constructs that being measured. The surveys were conducted by using convenient sampling method. A total of 87 respondents have participated in the survey. The results |
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Study abroad program evaluation: What can be learned from student satisfaction surveys? $49.99 Jenny Hunt. Brown,NOOK Study eTextbook, English-language edition,Pub by ProQuest LLC |
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The Effect of Employee Satisfaction on Employee Attitude and Loyalty $54.56 New – There is positive relation between job satisfaction and life satisfaction, in service organization customer retention and defection are highly dependent on how front-line employees deal with the customers deal with customers, satisfied employees are more likely to be friendly and responsive, According to a recent surveys and Job dissatisfaction among public employees poses a serious problem can be avoided, Employees commitment is a valuable asset. It has a strong correlation with job perfo |
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The First Sexual Revolution $24.27 Based on impressive research in a wide variety of sources, including popular literature, advertisements, true confession and physique magazines, advice columns, sex surveys, vice investigation reports, and personal letters, The First Sexual Revolutionoffers a provocative interpretation of the impact of the sexual revolution on men. White’s boldly-stated criticism of sexual liberalism is sure to arouse controversy. Yet his view of men confused by new expectations of attractiveness and sexiness, threatened by women’s demands for sexual satisfaction, yet essentially still in control, is compelling. Leila J. RuppOhio State University, Co-author ofSurvival in the Doldrums: The American Women’s Rights Movement, 1945 to the 1960s. In the early 1900s, a sexual revolution took place that was to define social relations between the sexes in America for generations. As Victorian values gradually faded, and a commercialized consumer culture emerged, the female figure of the flapper came to embody early-twentieth century femininity. Simultaneously, masculine ideals were also undergoing radical change. Who then was this New Man to accompany the New Woman? Who was the flapper’s boyfriend? In this remarkable book, Kevin White draws on a vast array of sources to examine the ideology spread through movies, advertisements, sex confession magazines, social hygienists, sex manuals, and Freudian popularizers that has defined modern American manhood. Examining attitudes toward masturbation, homosexuality, violence against women, feminism, free love, and the emerging dating system, The First Sexual Revolutionshows how American men in the Jazz Age were subjected to a barrage of information andadvice about their sexuality that stressed not character but personality and sex appeal. Repression was out; sexual expression performance was in. This New Man was more egalitarian and more sexual than the Victorian patriarch. But the diffusion to the middle class of th |
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The Irish Language in the United States: A Historical, Sociolinguistic, and Applied Linguistic Survey $116.08 Many Irish-Americans feel like outsiders when the topic turns to the Irish language. This collection of essays will inform them of the history of the language in America, the role this language plays in Irish-American identity, and the best way to go about learning it. The sociolinguistic essays concentrate on Irish as an American ethnic language, including interviews with native Irish speakers in the United States today, surveys of Irish usage, and an examination of letters by immigrants back to Ireland in the nineteenth century. Applied linguistic essays describe the Irish language student population in the United States, survey materials and methods used to teach Americans, and tell the story of one Irish language teacher in California whose work has led to great personal satisfaction and considerable Irish-American group solidarity. This is the first major work in English on the Irish language in America. |
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The Politics of Happiness: What Government Can Learn from the New Research on Well-Being $6.33 Used – During the past forty years, thousands of studies have been carried out on the subject of happiness. Some have explored the levels of happiness or dissatisfaction associated with typical daily activities, such as working, seeing friends, or doing household chores. Others have tried to determine the extent to which income, family, religion, and other factors are associated with the satisfaction people feel about their lives. The Gallup organization has begun conducting global surveys of ha |
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The Politics of Happiness: What Government Can Learn from the New Research on Well-Being $9.93 New – During the past forty years, thousands of studies have been carried out on the subject of happiness. Some have explored the levels of happiness or dissatisfaction associated with typical daily activities, such as working, seeing friends, or doing household chores. Others have tried to determine the extent to which income, family, religion, and other factors are associated with the satisfaction people feel about their lives. The Gallup organization has begun conducting global surveys of hap |
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The Politics of Happiness: What Government Can Learn from the New Research on Well-Being $11.25 New – During the past forty years, thousands of studies have been carried out on the subject of happiness. Some have explored the levels of happiness or dissatisfaction associated with typical daily activities, such as working, seeing friends, or doing household chores. Others have tried to determine the extent to which income, family, religion, and other factors are associated with the satisfaction people feel about their lives. The Gallup organization has begun conducting global surveys of hap |
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