Customer Satisfaction Analysis

How to Adapt to Change in Your Business: Change Management Techniques and Strategies

Barber and Customer Business Letterhead $32.95 Barber and Customer Business Letterhead

Manicurist with Customer Business Letterhead $32.95 Manicurist with Customer Business Letterhead

Manicurist with Customer Large Magnets $20.95 Manicurist with Customer Large Magnets

Barber and Customer Large Magnets $20.95 Barber and Customer Large Magnets

Barber and Customer Oversized Postcards $25.95 Barber and Customer Oversized Postcards

Manicurist with Customer Oversized Postcards $25.95 Manicurist with Customer Oversized Postcards

Barber and Customer Business Cards $5.95 Barber and Customer Business Cards

Manicurist with Customer Business Cards $5.95 Manicurist with Customer Business Cards

Barber and Customer Address Labels $9.95 Barber and Customer Address Labels

Manicurist with Customer Address Labels $9.95 Manicurist with Customer Address Labels

Barber and Customer Large Memo Pads $17.95 Barber and Customer Large Memo Pads

Manicurist with Customer Large Memo Pads $17.95 Manicurist with Customer Large Memo Pads

Barber and Customer Compact Memo Pads $14.95 Barber and Customer Compact Memo Pads

Manicurist with Customer Compact Memo Pads $14.95 Manicurist with Customer Compact Memo Pads

Hair Stylist with Customer Oversized Postcards $25.95 Hair Stylist with Customer Oversized Postcards

Hair Stylist with Customer Business Letterhead $32.95 Hair Stylist with Customer Business Letterhead

Barber and Customer Standard Sized Postcards $13.95 Barber and Customer Standard Sized Postcards

Manicurist with Customer Standard Sized Postcards $13.95 Manicurist with Customer Standard Sized Postcards

Barber and Customer Magnetic Business Cards $17.95 Barber and Customer Magnetic Business Cards

Manicurist with Customer Magnetic Business Cards $17.95 Manicurist with Customer Magnetic Business Cards

Hair Stylist with Customer Vertical Brochures $32.95 Hair Stylist with Customer Vertical Brochures

Barber and Customer Laser Mailing Labels $25.95 Barber and Customer Laser Mailing Labels

Manicurist with Customer Laser Mailing Labels $25.95 Manicurist with Customer Laser Mailing Labels

Barber and Customer Recycled Business Cards $15.95 Barber and Customer Recycled Business Cards

Manicurist with Customer Recycled Business Cards $15.95 Manicurist with Customer Recycled Business Cards

Barber and Customer Address Labels Clear $9.95 Barber and Customer Address Labels Clear

Manicurist with Customer Address Labels Clear $9.95 Manicurist with Customer Address Labels Clear

Hair Stylist with Customer Vertical Flyers $32.95 Hair Stylist with Customer Vertical Flyers

Hair Stylist with Customer Large Magnets $20.95 Hair Stylist with Customer Large Magnets

Manicurist with Customer Career Cheers Cards $14.95 Manicurist with Customer Career Cheers Cards

Hair Stylist with Customer Rack Cards $15.95 Hair Stylist with Customer Rack Cards

Hair Stylist with Customer Appointment Cards $10.95 Hair Stylist with Customer Appointment Cards

Hair Stylist with Customer Loyalty Cards $10.95 Hair Stylist with Customer Loyalty Cards

Preferred Customer Savings Loyalty Cards $10.95 Preferred Customer Savings Loyalty Cards

Hair Stylist with Customer Business Cards $5.95 Hair Stylist with Customer Business Cards

Hair Stylist with Customer Address Labels $9.95 Hair Stylist with Customer Address Labels

Satisfaction Guaranteed Boxer Shorts $11.99 Satisfaction Guaranteed Boxer Shorts. Add a little shock factor to your underwear! These Awesome novelty boxer shorts are sure to turn heads and get a giggle out of who ever sees them. each pair of our novelty boxers are made out off 100% soft cotton for a cool, comfortable feel all day. The sturdy flex fit style waist band features fuzzy smooth inner lining to your underwear fit great and feel even better! These boxer shorts feature a front button fly for easy access. Each pair of these boxer shorts feature premium quality prints in vivid, eye catching colors.

Barber and Customer Personal Letterhead 7.25 x 10.5 $32.95 Barber and Customer Personal Letterhead 7.25″ x 10.5″

Manicurist with Customer Personal Letterhead 7.25 x 10.5 $32.95 Manicurist with Customer Personal Letterhead 7.25″ x 10.5″

Hair Stylist with Customer Large Memo Pads $17.95 Hair Stylist with Customer Large Memo Pads

Hair Stylist with Customer Compact Memo Pads $14.95 Hair Stylist with Customer Compact Memo Pads

Hair Stylist with Customer Stationery Envelopes (Black & White) $30.95 Hair Stylist with Customer Stationery Envelopes (Black & White)

Barber and Customer Stationery Envelopes (Black & White) $30.95 Barber and Customer Stationery Envelopes (Black & White)

Manicurist with Customer Stationery Envelopes (Black & White) $30.95 Manicurist with Customer Stationery Envelopes (Black & White)

Preferred Customer Savings-Automotive Business Cards $5.95 Preferred Customer Savings-Automotive Business Cards

Hair Stylist with Customer Standard Sized Postcards $13.95 Hair Stylist with Customer Standard Sized Postcards

Hair Stylist with Customer Yard Signs Large $37.95 Hair Stylist with Customer Yard Signs Large

Hair Stylist with Customer Magnetic Business Cards $17.95 Hair Stylist with Customer Magnetic Business Cards

Hair Stylist with Customer Yard Signs Small $14.95 Hair Stylist with Customer Yard Signs Small

Hair Stylist with Customer Laser Mailing Labels $25.95 Hair Stylist with Customer Laser Mailing Labels

Hair Stylist with Customer Personalized Mugs – Premium $10.95 Hair Stylist with Customer Personalized Mugs – Premium

Hair Stylist with Customer Address Labels Clear $9.95 Hair Stylist with Customer Address Labels Clear

Hair Stylist with Customer Personalized Mugs – Standard $10.95 Hair Stylist with Customer Personalized Mugs – Standard

Preferred Customer Savings-Automotive Magnetic Business Cards $17.95 Preferred Customer Savings-Automotive Magnetic Business Cards

Hair Stylist with Customer Stationery Envelopes (Full Color) $23.95 Hair Stylist with Customer Stationery Envelopes (Full Color)

Barber and Customer Stationery Envelopes (Full Color) $23.95 Barber and Customer Stationery Envelopes (Full Color)

Manicurist with Customer Stationery Envelopes (Full Color) $23.95 Manicurist with Customer Stationery Envelopes (Full Color)

Hair Stylist with Customer Rip Card Door Hangers $22.95 Hair Stylist with Customer Rip Card Door Hangers

Hair Stylist with Customer Car Magnets Small $23.95 Hair Stylist with Customer Car Magnets Small

Preferred Customer Savings-Automotive Recycled Business Cards $15.95 Preferred Customer Savings-Automotive Recycled Business Cards

Hair Stylist with Customer Standard Door Hangers $17.95 Hair Stylist with Customer Standard Door Hangers

Hair Stylist with Customer Car Magnets Medium $30.95 Hair Stylist with Customer Car Magnets Medium

Hair Stylist with Customer Recycled Business Cards $15.95 Hair Stylist with Customer Recycled Business Cards

Hair Stylist with Customer Car Magnets Large $32.95 Hair Stylist with Customer Car Magnets Large

Preferred Customer Savings-Automotive Loyalty Cards $10.95 Preferred Customer Savings-Automotive Loyalty Cards

Hair Stylist with Customer Yard Signs Medium $18.95 Hair Stylist with Customer Yard Signs Medium

Satisfaction Guaranteed Thong $9.99 Ladies be prepared to see jaws drop with our new sexy thong underwear! Every pair of our sexy thong panties feature a funny saying like this “All U Can Eat” Thong. The perfect addition to any intimate outfit. Of course, they look incredible all by themselves as well. All of Bewild’s thongs are Made in the USA from soft 100% cotton and are machine washable.

(I Can’t Get No) Satisfaction $38 By Mick Jagger and Keith Richards [Rolling Stones]. Arranged by Michael Story and Mike Story. Jazz Ensemble. Jazz Ensemble; Part(s); Score. First Year Charts for Jazz Ensemble. Jazz; Rock. Grade 1. 46 pages. Published by Alfred Music Publishing

Satisfaction, (I Can’t Get No) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Ukulele TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music

Satisfaction (Digital Sheet Music) $4.99 “By John Legend. For piano, voice, and guitar (chords only). Pop; R & B; Rock; Soul. 7 pages. Published by Hal Leonard – Digital Sheet Music”

Hair Stylist with Customer Personal Letterhead 7.25 x 10.5 $32.95 Hair Stylist with Customer Personal Letterhead 7.25″ x 10.5″

Hair Stylist with Customer Medium Banners 24 x 72 $55.95 Hair Stylist with Customer Medium Banners 24 x 72

Hair Stylist with Customer Large Banners 24 x 96 $68.95 Hair Stylist with Customer Large Banners 24 x 96

Hair Stylist with Customer Small Banners 29 x 52 $44.95 Hair Stylist with Customer Small Banners 29 x 52

Keep The Customer Satisfied (Digital Sheet Music) $4.99 “By Simon And Garfunkel. For piano, voice, and guitar (chords only). Folk; Pop. 6 pages. Published by Hal Leonard – Digital Sheet Music”

Customer Recommended! Lash Nourishment/ Lash Essence $9.99 Color: Transparent Function: Extended Quantity: 1 Net Weight (kg): 0.01

(I Can’t Get No) Satisfaction (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Authentic Guitar TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music

Satisfaction, (I Can’t Get No) (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Ukulele TAB. Pop/Rock. 3 pages. Published by Alfred Music. Digital Sheet Music

Gene SNP™ DNA Analysis Kit $295 What Makes the Gene SNP™ DNA Screening Analysis Unique?When it comes to our bodies, we want to make choices that have a positive impact on our health. But some of those decisions – eating the wrong foods, making certain lifestyle choices, even the way we exercise – could impact our body’s ability to maintain optimum health. Even if we think we’re making the right choices, there are other factors that help determine our …

Harmonic Analysis for Scale Selection and Chord Substitution $19.95 By Curt Sheller. For Theory. Harmonic Analysis for chord substitution and scale selection. Instructional Book. 90 pages. Published by Curt Sheller Publications

(I Can’t Get No) Satisfaction (Live Version) (Digital Sheet Music) $2.99 By The Rolling Stones. By Mick Jagger and Keith Richards. For Authentic Guitar TAB. Pop/Rock. 8 pages. Published by Alfred Music. Digital Sheet Music

(I Can’t Get No) Satisfaction: Piano Accompaniment (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 2 pages. Published by Alfred Music. Digital Sheet Music

(I Can’t Get No) Satisfaction: Score (Digital Sheet Music) $6 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Score. 8 pages. Published by Alfred Music. Digital Sheet Music

(I Can’t Get No) Satisfaction: 1st Violin (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music

(I Can’t Get No) Satisfaction: 2nd Violin (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music

E-Z Vite Multiple 60 Tabs $4.65 Nature’s Life mission is to ethically provide quality products and services to improve nutrition and health. Nature’s Life supplements are formulated by specialists in the health and natural foods industry and backed by scientific research. Customer satisfaction through product effectiveness is the paramount goal.

E-Z Vite Multiple 120 Tabs $7.54 Nature’s Life mission is to ethically provide quality products and services to improve nutrition and health. Nature’s Life supplements are formulated by specialists in the health and natural foods industry and backed by scientific research. Customer satisfaction through product effectiveness is the paramount goal.

LUXOR Pro One Size Fits All Deluxe Customer Gown in Black (Model: 6051B) $14.95 - Oversize sleeves for full protection- Lightweight, cool and comfortable- Rustica-Nylon taffeta material- Water resistant and washable – Adjustable tie closure.

A Conductor’s Interpretive Analysis of Masterworks for Band $19.95 Meredith Music Resource. Softcover. 64 pages. Published by Meredith Music

Killer Joe Drum Styles & Analysis $14.9 “By Steve Davis. For drums. Killer drum track from Volume 70 of the Aebersold series.. Intermediate, advanced. Book. 48 pages. Published by Jamey Aebersold Jazz”

(I Can’t Get No) Satisfaction: 3rd Violin (Viola [TC]) (Digital Sheet Music) $3 By Mick Jagger and Keith Richards. Arranged by Michael Story. For String Orchestra. Instructional. Part. 1 pages. Published by Alfred Music. Digital Sheet Music

Analysis of Bach’s 48 Preludes & Fugues – Book 2 $29.95 By Johann Sebastian Bach (1685-1750). Edited by Frederick Iliffe. For Piano Solo. Music Sales America. Baroque. 118 pages. Novello & Co Ltd. #NOV632056. Published by Novello & Co Ltd.

Analysis of Bach’s 48 Preludes & Fugues – Book 1 $29.95 (for Piano). By Johann Sebastian Bach (1685-1750). Edited by Frederick Iliffe. For Piano Solo. Music Sales America. Baroque. Book only. 88 pages. Music Sales #NOV630056. Published by Music Sales

V12 HP 844 – Frost Orange Blast 2.3 lbs $48.88 Forget everything you knew about engines and performance. SAN’s new engineered V12 HP 844 is the most performance-exhilarating and strength empowering rocket to hit this century. Eight-four-four the numbers in its name tell you what sets the new V12 HP 844 apart from the herd. Most V12 users concurred that the old formula was already adequately endowed with its predecessor CVT (Cell Volumizing Technology), but that was merely considered adequate by the standards of SAN. At SAN we view outrageously excessive as a starting point not a destination. Customer satisfaction guarantee: V12 HP 844 contains four proprietary blends that cannot be duplicated. While being proprietary, we like to ensure our customers that each ingredient in the formula is present at efficacious doses and not just to dress the label.

Conair Weight Watchers Digital Body Fat Body Water Scale WW31 – 1 ea $29.02 Precision Body Analysis Scale reduces Bone Loss and Helps Build Bones.

CosMedix Clear Clarifying Mask 1oz $42 For blemishes, acne, oily skin, enlarged pores. New customer: Please call to purchase 1.877.777.1940. Existing customer log in to purchase .

Herbal Clean QCarbo detox solution Maximum Strength Orange 16 oz $10.31 Provides satisfaction and reliability for your cleansing needs and improved lifestyle.

Zestra essential arousal oils – 3 personal packettes $9.11 Zestra essential arousal oils for increasing female sexual arousal pleasure and satisfaction.

Kendall Calculi strainer for kidney stone analysis test non-sterile – 1 ea $2.85 Plastic funnel strainer with fine screen used to catch kidney stones in urine.

Personalized Black Basketball Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Student Council Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Parisian Landmark Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Hollywood Birthday Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Red Lips Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Golf Swing Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Four Golf Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Sharock And Bunting Verical Banner 134×48 Vertical Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Exclusive customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Tonal Shamrocks Personalized Vertical Banner 134×48 Vertical Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Exclusive customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Soccer Ball Design Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Soccer Ball And Mascot Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Student Council Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Breast Cancer Awareness Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Floral Quinceanera Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Bourbon Street Lamp Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Golf Ball Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Rugby Crest Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Wonderland Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Pool Border Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PartyView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges and is printed with the Shindigz logo. Please, take a few minutes to review your final selections and check your spelling. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Paris Postcard Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Baseball Stripes Personalized Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Arc De Triomphe Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Snowy Night Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Coral Reef Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Peace Love Party Large Border Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Christmas Argyle Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Go Pink Breast Cancer Survivor Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Pink Breast Cancer Awareness Banner 18×54 Attach N Go Banner Each $19.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Multicolor Lei Personalized Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Vintage Personalized Door Banner 54×18 Vertical Vinyl Banner Each $14.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Exclusive customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Wedding Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Tee Golf Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Skull Personalized Vertical Banner 54×18 Vertical Vinyl Banner Each $14.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Exclusive customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Black Cat And Bat Personalized Vertical Banner 54×18 Vertical Vinyl Banner Each $14.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Exclusive customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Wonderland Flamingo Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Marry Me Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Bridal Shower Personalized Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Coins & Beads Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Graphics Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Vintage Palm Tree Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

24×72 Attach N Go Banner Each $29.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Wolf Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

The Queen’s Castle Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Sweet Christmas Candy Canes Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Wonderland Card Suit Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Masquerade Party Personalized Photo Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Gymnastics High Beam Square Banner 60×90 Horizontal Vinyl Banner Each $79.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Waving Flag Pole Personalized Banner 18×54 Attach N Go Banner Each $19.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Cheerleading Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Breast Cancer Awareness Survivor Banner 18×54 Attach N Go Banner Each $19.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Student Council Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Notes And Mics Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Plaid Notes Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Golf Personalized Photo Banner 48×134 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Emerald City Personalized Banner 18×54 Attach N Go Banner Each $19.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges and is printed with the Shindigz logo. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Shindigz we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Volleyball Spirit Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Sweet Dots Personalized Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Volleyballs Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Pool Border Personalized Banner 18×54 Attach N Go Banner Each $19.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Personalized Soccer Mascot Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

On Your Mark Track Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Peace Love Party Personalized Banner 72×202 Horizontal Vinyl Banner Each $149.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Wonderland Personalized Photo Banner 60×180 Horizontal Vinyl Banner Each $129.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Over 1,000 designs to choose from Our exclusive customizing tool allows you to move, rotate, size and add photos. Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Attach N’ Go Banners It’s as easy as 1, 2, 3! Peel, Place, Enjoy Printed on safe, low-tack material Perfect for anywhere, no cords or tape needed 3 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. Attach N’ Go Banners are not recommended for outdoor use or for application on windows. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Hockey Club Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Lacrosse Player Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Lacrosse Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Football Helmet Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Homerun Baseball Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

Cheer And Checks Square Banner 72×108 Horizontal Vinyl Banner Each $99.99 Dare to Compare! Prices as low as $14.99 Quick and Easy! Hundreds of designs to choose from Exclusive, My PromView 360 customizing tools…just click, customize online and buy Weather-resistant Vinyl Banners Printed on durable 10 oz white vinyl Features metal grommets for hanging 7 sizes available Banners will be printed exactly as shown with the exception to the white border that will surround your banner’s outer edges. Please, take a few minutes to review your final selections and check your spelling. At Stumps we offer a 100% satisfaction guarantee for all of our banners. We want you to be delighted with our printing and our expert service! If you aren’t fully satisfied with your banner or if we introduce any errors, we will either reprint it or provide you with a full refund. This guarantee does not cover customer errors such as incorrect copy or poor image quality or resolution. Our customers are important to us and we want your banner to look terrific!

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10 Essentials for High Performance Quality in the 21st Century $72.99 Addressing quality efficiency and improvement, this book identifies 10 steps that leaders of organizations can follow to optimize the quality of their products and improve customer satisfaction. The book emphasizes not only quality, but rather a systematic approach of the entire organization to work towards this improvement. Topics such as risk and quality; multicultural management; empowerment; error analysis; innovation; advanced quality planning; and quality operating system provide readers with a fresh and bold approach to quality and improvement. Resource-rich appendices are included on the accompanying CD-ROM.

A Guide to Customer Service Skills for the Help Desk Professional, Second Edition $110.95 This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on “soft” and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques can be used as quick reference in the work environment, outside of the classroom. Each chapter explores, in detail, a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts.

Agile Technologies in Open Source Development $74.53 Used – The analysis of commonalities and differences between agile technology and open source software development is needed to understand how advancement approaches have evolved and whether they produce concrete benefits in terms of software quality and customer satisfaction. “Agile Technologies in Open Source Development” explores the overlap between open source and agile technologies, providing valuable strategies for advancement in software. This innovative publication provides a valuable re

Agile Technologies in Open Source Development $80.24 New – The analysis of commonalities and differences between agile technology and open source software development is needed to understand how advancement approaches have evolved and whether they produce concrete benefits in terms of software quality and customer satisfaction. “Agile Technologies in Open Source Development” explores the overlap between open source and agile technologies, providing valuable strategies for advancement in software. This innovative publication provides a valuable res

An Analysis of Customer Satisfaction in Food Retailing $44.16 New – The customer satisfaction is a big issue and the key of success in every branch of marketing. The work “An Analysis of Customer Satisfaction in Food Retailing” describes the situation in the firm selling foods in detailes. Proposes recommendations for improvement and points out the weaknesses as well as the strengths of smaller retailings and comments their possition in the market full of competition. It is an example of typical and useful survey which could be applied on any type of custo

An Analysis of Customer Satisfaction in Food Retailing $44.16 Used – The customer satisfaction is a big issue and the key of success in every branch of marketing. The work “An Analysis of Customer Satisfaction in Food Retailing” describes the situation in the firm selling foods in detailes. Proposes recommendations for improvement and points out the weaknesses as well as the strengths of smaller retailings and comments their possition in the market full of competition. It is an example of typical and useful survey which could be applied on any type of cust

Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research $45.66 New – As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for their business. it is crucial for every organization to retain loyal customers by maintaining a high level of customer satisfaction. However,…

Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research $16.38 Used – As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for their business. it is crucial for every organization to retain loyal customers by maintaining a high level of customer satisfaction. However,…

Answering the Ultimate Question: How Net Promoter Can Transform Your Business $29.95 Answering the Ultimate QuestionFred Reichheld’s 2006 book The Ultimate Question—that question being, “How likely is it that you would recommend this company to a friend or colleague?”—challenged the conventional wisdom of customer satisfaction programs. It coined the terms “bad profits” and “good profits” and pointed to a faster, much more accurate way of gauging customers’ real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how—based on a variety of real case studies—to actually embed Net Promoter discipline in organizations of all types.Answering the Ultimate Question builds on the link between Net Promoter Scores and business growth and profitability. Combined with an operational discipline to increase Promoters and reduce Detractors, Net Promoter represents a potential win-win for businesses and their customers. The Net Promoter Score offers a near-real-time metric closely coupled and correlated with precipitating actions. Instead of waiting months for long, drawn-out surveying, analysis, and interpretations, Net Promoter will affect real, positive change for those organizations that apply it correctly. Drawing on illustrative case-study findings from the more than eighty companies for which the authors have helped to put Customer Experience Management and Net Promoter disciplines in place, this book is designed to help apply Net Promoter correctly, and foster growth and profitability in any organization.

Answering the Ultimate Question: How Net Promoter Can Transform Your Business $29.95 Answering the Ultimate Question Fred Reichheld’s 2006 book The Ultimate Question—that question being, “How likely is it that you would recommend this company to a friend or colleague?”—challenged the conventional wisdom of customer satisfaction programs. It coined the terms “bad profits” and “good profits” and pointed to a faster, much more accurate way of gauging customers’ real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how—based on a variety of real case studies—to actually embed Net Promoter discipline in organizations of all types. Answering the Ultimate Question builds on the link between Net Promoter Scores and business growth and profitability. Combined with an operational discipline to increase Promoters and reduce Detractors, Net Promoter represents a potential win-win for businesses and their customers. The Net Promoter Score offers a near-real-time metric closely coupled and correlated with precipitating actions. Instead of waiting months for long, drawn-out surveying, analysis, and interpretations, Net Promoter will affect real, positive change for those organizations that apply it correctly. Drawing on illustrative case-study findings from the more than eighty companies for which the authors have helped to put Customer Experience Management and Net Promoter disciplines in place, this book is designed to help apply Net Promoter correctly, and foster growth and profitability in any organization.

Balanced Scorecard Strategy for Dummies $21.99 A practical, easy-to-understand guide to Balanced Scorecard for busy business leadersThe Balanced Scorecard method is an analysis technique designed to translate an organization”s mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization”s performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization”s overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.

Basics of Supply Chain Management $83.95 Supply Chain Management (SCM) was once a “pie in the sky” concept that could not be fully achieved. A key barrier was the cost of communicating with and coordinating among the many independent suppliers in each supply chain. SCM is possible because of three changes: technology has developed that simplifies communication, new management paradigms have developed that are shared among supply chain members and simplify their coordination efforts, and the development of a highly trained workforce. Managers recognize that costs can be reduced while customer satisfaction is increased when production and inventory decisions are based on analysis of the total system of delivering products and/or services. Gradually, firms have begun to see themselves as a system of closely linked processes which deliver products and/or services to customers and to recognize that the entire firm is one link in a chain of firms that serve the customer. By increasing the integration in the entire supply chain, all the firms in the chain can increase their profits. Competition in the workplace has pushed firms to make SCM a reality. Those who master it gain a competitive edge. Therefore, SCM means money and jobs. The Basics of Supply Chain Management will give you the tools you need to master this crucial subject.Features

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement $1.99 NEW! Improve Quality, Productivity, and Competitiveness the Business Process Improvement Way with This Hands-On Workbook In Business Process Improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington’s methods—including Boeing, IBM, and Corning Glass—realized enormous improvements in productivity. Now in Business Process Improvement Workbook, Dr. Harrington and his coauthors give all businesses the tools to put his breakthrough approach to work for greater efficiency, strategies, charts, forms, lists, macros for Pc use, overviews, and diagrams you need—to start streamlining your business today. This Workbook shows you precisely how to: Understand and set process improvement goals; Eliminate bureaucracies, duplication, and obsolescence; Evaluate information management; Research cycle time; Analyze functions and tasks in administration; Measure accuracy, thoroughness, and reliability in data processing—rank cost/productivity relationships; Find opportunities for standardization; Evaluate technological enablers; Interview and collect data profitably; And far more. For all business leaders—whether your firm in large or small—this is the premier one-step-at-a-time guide to better business performance and greater customer satisfaction.

Business Process Mapping: Improving Customer Satisfaction $65 Whether you are looking for a way to createefficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. A full and complete introduction toorganizational processes, growth, and businesstransformation, Business Process Mapping: Improving Customer Satisfaction, Second Edition is that tool.Now providing more detailed work and examples related to customer mapping and enterpriserisk management (ERM), the Second Editionfocuses particularly on how objectives, risks, andkey performance indicators are fundamental tounderstanding and analyzing processes. Its case studies and a wide range of new tools, including RACI matrices, “spaghetti” maps, and the use of control flowcharts, enhance and enrich the basic work done to get you successfully mapping using a more robust approach to process analysis.Starting with a concept that is the cornerstone of moviemaking-storyboarding-the Second Editionwalks you through the steps used in processmapping, including:Working with the client to ensure that everyone has a full understanding of the processes involvedLearning the underlying concepts behind the process such as objectives, risks, and key controlsBuilding the actual maps that are the cornerstone of this approachUsing various approaches to help determine how to make the process betterThis practical book discusses the complete cycle of business process mapping and links business objectives, risks, and measures of success to the processes being mapped. In addition, the Second Edition now includes questionnaires, process analysisworksheets, hierarchy/owner maps, and specific techniques to be used in developing effectiveprocess maps.Ultimately, process mapping is a dynamic analytical technique meant to make your business run better. Drawing on their unique experience and expertise in the area of business

Business Process Mapping: Improving Customer Satisfaction $65 Whether you are looking for a way to createefficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. A full and complete introduction toorganizational processes, growth, and businesstransformation, Business Process Mapping: Improving Customer Satisfaction, Second Edition is that tool.Now providing more detailed work and examples related to customer mapping and enterpriserisk management (ERM), the Second Editionfocuses particularly on how objectives, risks, andkey performance indicators are fundamental tounderstanding and analyzing processes. Its case studies and a wide range of new tools, including RACI matrices, “spaghetti” maps, and the use of control flowcharts, enhance and enrich the basic work done to get you successfully mapping using a more robust approach to process analysis.Starting with a concept that is the cornerstone of moviemaking-storyboarding-the Second Editionwalks you through the steps used in processmapping, including:Working with the client to ensure that everyone has a full understanding of the processes involvedLearning the underlying concepts behind the process such as objectives, risks, and key controlsBuilding the actual maps that are the cornerstone of this approachUsing various approaches to help determine how to make the process betterThis practical book discusses the complete cycle of business process mapping and links business objectives, risks, and measures of success to the processes being mapped. In addition, the Second Edition now includes questionnaires, process analysisworksheets, hierarchy/owner maps, and specific techniques to be used in developing effectiveprocess maps.Ultimately, process mapping is a dynamic analytical technique meant to make your business run better. Drawing on their unique experience and expertise in the area of business

Consumer Behavior in Travel and Tourism $165 Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs.In today’s highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products. This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including: discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing

Consumer Value: A Framework for Analysis and Research $41.61 New – “Consumer Value” is one of the few books which attempts to define and analyze exactly what it is that consumers want. The theme of “serving” the customer and customer satisfaction is central to every formulation of the marketing concept. The major types of value are identified and related to one another through an innovative framework based around eight concepts: efficiency, excellence, status, esteem, play, aesthetics, ethics, and spirituality. “Consumer Value” contains an broad range of

Consumer Value: A Framework for Analysis and Research $43.65 Used – “Consumer Value” is one of the few books which attempts to define and analyze exactly what it is that consumers want. The theme of “serving” the customer and customer satisfaction is central to every formulation of the marketing concept. The major types of value are identified and related to one another through an innovative framework based around eight concepts: efficiency, excellence, status, esteem, play, aesthetics, ethics, and spirituality. “Consumer Value” contains an broad range o

Creative Cost-Benefits Reinvention: How to Reverse Commoditization Hell in the Age of Customer Capitalism $49.23 This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair balance between the long and short term, and the will to reinvent business models by harnessing innovation.

Creative Cost-Benefits Reinvention: How to Reverse Commodization Hell in the Age of Customer Capitalism $16.85 Used – This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair

Creative Cost-Benefits Reinvention: How to Reverse Commodization Hell in the Age of Customer Capitalism $17.05 New – This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair

Customer Satisfaction $64.99 More and more companies in the building sector are starting to realize the importance of using customer satisfaction as a tool to enhance their competitive advantage. Customer satisfaction brings several positive aspects to a company, which can contribute to a successful business. Primary data have been collected by conducting a randomly selected telephone survey. The analysis is based on statistical data generated from the survey. Central tendency values and multiple regression analysis makes it possible to explain which variables that affect customer satisfaction among Trivselhus customers. The outcome of the research signifies, that customer satisfaction among Trivselhus customers has not changed during the years that this research covers. There are several variables affecting customer satisfaction. These variables are included in different categories; Complaints, Expectations, Service Quality, Energy, Product Quality, and Image. There is not enough evidence to prove that energy efficiency and environmental friendliness affect customer satisfaction geographically.

Customer Satisfaction $44.29 Used – More and more companies in the building sector are starting to realize the importance of using customer satisfaction as a tool to enhance their competitive advantage. Customer satisfaction brings several positive aspects to a company, which can contribute to a successful business. Primary data have been collected by conducting a randomly selected telephone survey. The analysis is based on statistical data generated from the survey. Central tendency values and multiple regression analysis

Customer Satisfaction $44.29 New – More and more companies in the building sector are starting to realize the importance of using customer satisfaction as a tool to enhance their competitive advantage. Customer satisfaction brings several positive aspects to a company, which can contribute to a successful business. Primary data have been collected by conducting a randomly selected telephone survey. The analysis is based on statistical data generated from the survey. Central tendency values and multiple regression analysis m

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality $66.92 Used – This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the produ

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality $159 This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results.Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction.Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA).

Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality $66.92 New – This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the produc

Customer Satisfaction Measurement for ISO 9000:2000 $20.38 Used – For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result – as well as being consistent wit

Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations $66 Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thinking. Successfully measuring customer satisfaction can be complicated and very detailed, requiring a great deal of in depth research and analysis. Customer Satisfaction Research Management is intended for advanced service quality managers and marketing researchers involved in the management of customer satisfaction programs. This is the third book in a series by author Derek Allen, focusing on customer satisfaction measurement, analysis, and implementation. Allen begins with the assumption that the reader has at least a minimal familiarity with the psychometric aspects of customer satisfaction measurement, statistical analysis, and linkage research that attempts to establish a causal relationship between customer attitudes and business outcomes. He then builds on this base to first discuss the theoretical relationship between customer satisfaction and financial performance, and then to dive deep into specific applications of customer satisfaction programs. Some of the areas covered include dealing with the challenges of conducting global customer satisfaction measurement programs, linking performance metrics to management compensation systems and financial outcomes, and results deployment.

Customer Service Delivery: Research and Best Practices $20 With the explosive growth of the service sector within the United States economy and the need for companies to compete for market share there is an increasing need to improve customer service delivery as a vital component for organizational survival.Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.Customer Service Delivery is a volume in the Professional Practice Series. The volumes seek to inform with guidance, insights, and advice on how to apply the concepts, findings, methods, and tools derived from industrial/organizational psychology to solve human-related organizational problems.

Design for Six SIGMA for Service $207.55 EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTORFor Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there’s no better guide than quality expert Kai Yang’s Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices. Design for Six Sigma for Service provides: Hardcore, working statistical tools for achieving peak performance Money-saving, efficiency-boosting service procedures Measurement, analytical, and problem-solving tools for any service-oriented venue Design, implementation, embedding, and optimization strategiesDFSS in service organizations * Value analysis and enhancement * Lean operation and process analysis * Process design: deployment and management * Customer analysis * Service quality measures * Theory of inventive problem solving for service * Theory of constraints * Change management * Statistical methods in service DFSS Bringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers. This procedure-intensive operational handbook prepares quality professionals to tackle the mapping of Six Sigma methods to service environments. Kai Yang provides the exact toolsneeded to improve these costly, critical — and frequently highly inefficient — businesses and business sectors. Focused on procedures that can be put to work immediately in industries such as insurance, financial services, and healthcare, and in service departments, this volume demons

Design for Six Sigma for Service $69.99 EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTORFor Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there’s no better guide than quality expert Kai Yang’s Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices.Design for Six Sigma for Service provides:Hardcore, working statistical tools for achieving peak performance Money-saving, efficiency-boosting service procedures Measurement, analytical, and problem-solving tools for any service-oriented venue Design, implementation, embedding, and optimization strategiesDFSS in service organizations • Value analysis and enhancement • Lean operation and process analysis • Process design: deployment and management • Customer analysis • Service quality measures • Theory of inventive problem solving for service • Theory of constraints • Change management • Statistical methods in service DFSSBringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers.This procedure-intensive operational handbook prepares quality professionals to tackle the mapping of Six Sigma methods to service environments. Kai Yang provides the exact tools needed to improve these costly, critical — and frequently highly inefficient — businesses and business sectors.Focused on procedures that can be

Designing and Constructing Instruments for Social Research and Evaluation $70 Designing and Constructing Instruments for Social Research and Evaluation is a comprehensive step-by-step guide to creating effective surveys, polls, questionnaires, customer satisfaction forms, ratings, checklists, and other instruments. Written in easy-to-understand language, this important text provides a systematic and commonsense approach to developing instruments for data collection and analysis. This book can be used by both those who are developing instruments for the first time and those who want to hone their skills, including students, agency personnel, program managers, and researchers.This book provides a thorough presentation of instrument construction, from conception to development and pre-testing of items, formatting the instrument, administration, and, finally, data management and presentation of the findings. Throughout the book, the authors emphasize how to create an instrument that will produce trustworthy and accurate data. To that end they have included guidelines for reviewing and revising the questionnaire to enhance validity and reliability. They also show how to work effectively with stakeholders such as instrument designers, decision-makers, agency personnel, clients, and raters or respondents.

Emotion Marketing: The Hallmark Way of Winning Customers for Life $24.95 “Hallmark opens a door to a strategy that all businesspersons know is critical but are unwilling to admit publicly…. This book provides solid direction on how to tap the power of emotion to gain competitive advantage.” J. Michael McIntyre, Sr. Vice President, Hunter Business Group, LLCOne of the oldest and most beloved brands in the world, Hallmark wrote the book on customer loyalty. To its millions of fiercely loyal customers, world-wide, the Hallmark brand stands for much more than greeting cards; it stands for the feelings of a lifetime, a continuity with the past, and a hope for the future. In Emotion Marketing, Hallmark insiders reveal, for the first time, the original Emotional Marketing strategies behind their company’s enduring success.Customer loyalty remains as slippery as ever for most companies despite vast sums spent on ambitious loyalty programs, relationship management schemes, and one-to-one marketing initiatives. Desperate for an answer to the loyalty conundrum, many leading firms have turned to Hallmark. More than any other company, Hallmark has come to symbolize the ability to capture and hold that most elusive item of all the customer’s heart.Now find out what they know in Emotion Marketing, the groundbreaking book that reveals the customer loyalty secrets of one of the world’s most beloved and most emulated brands.Written by leaders of the Hallmark Loyalty Marketing Group, Emotion Marketing provides business readers with their first in-depth analysis of Hallmark’s ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. More importantly, it describes original Emotion Marketing principles and techniques that you can put to work in your company.You’ll learn about the power of caring and how it provides the missing link between customer satisfaction and customer loyalty. You’ll learn about the ValueStar(sm), a powerful tool that helps

End-To-End Quality of Service Over Cellular Networks: Data Services Performance Optimization in 2G/3G $112.84 This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network Provides service performance benchmarking for different technologies from real networks Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction Illustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

Focused Operations Management for Health Services Organizations $85 Focused Operations Management for Health Services Organizations offers managers and staff the practical knowledge and tools they need to accomplish much more within existing resources. This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources. The authors have extensive experience in successfully applying these tools and methods to many organizations worldwide. Focused Operations Management for Health Services Organizations is filled with proven methods, including the theory of constraints, that can yield fast improvements in systems such as operating rooms and emergency departments. In addition, the book shows how simple tools like the focusing table, the focusing matrix, the complete kit concept, and Pareto analysis can increase throughput, reduce response time, and create value in health care organizations. “There is a huge gap between knowledge of operations management in other industries and health care. This book, long overdue, closes the gap. It has a unique blend of the necessary theory and many practical tools. I have no doubt that it will soon be on the desks of many professors, students, clinicians, and hospital managers.” —Eugene Litvak, professor of health and operations management, School of Management, and director, Program for Managing Variability in Health Care Delivery, Health Policy Institute, Boston University, Boston, Massachusetts.

Guidelines for Failure Mode and Effects Analysis (Fmea), for Automotive, Aerospace, and General Manufacturing Industries $131.35 Used – These guidelines form a comprehensive overview of Failure Mode and Effects Analysis (FMEA) and examines why FMEA has become a powerful and respected analytical technique for effectively managing and reducing risks. Readers learn how to use FMEA throughout the life cycles of their product to improve customer satisfaction and assure safety and regulatory compliance. They will obtain sound advice on selecting a study team, setting up and conducting a study, and analyzing the results. Other t

Guidelines for Failure Mode and Effects Analysis (Fmea), for Automotive, Aerospace, and General Manufacturing Industries $239.95 These guidelines form a comprehensive overview of Failure Mode and Effects Analysis (FMEA) and examines why FMEA has become a powerful and respected analytical technique for effectively managing and reducing risks. Readers learn how to use FMEA throughout the life cycles of their product to improve customer satisfaction and assure safety and regulatory compliance. They will obtain sound advice on selecting a study team, setting up and conducting a study, and analyzing the results. Other topics include Failure Mode, Effects, and Criticality Analysis, Risk Management Planning, Advanced Quality Planning, Product Quality Control Plans, and Dynamic Control Plans.

Guidelines for Failure Mode and Effects Analysis, for Automotive, Aerospace/ Gen Mfg Industries $131.35 New – These guidelines form a comprehensive overview of Failure Mode and Effects Analysis (FMEA) and examines why FMEA has become a powerful and respected analytical technique for effectively managing and reducing risks. Readers learn how to use FMEA throughout the life cycles of their product to improve customer satisfaction and assure safety and regulatory compliance. They will obtain sound advice on selecting a study team, setting up and conducting a study, and analyzing the results. Other to

High Fidelity Shelf Stock Monitoring $90.48 New – This book provides a detailed analysis on how retail stores gain a competitive advantage through the introduction of RFID technology or a gravimetric system aimed at reducing replenishment process costs and out-of-stock situations on retail shelves. An increase in inventory visibility allows for timely replenishment and results in lower out-of-stock situations and higher customer satisfaction. The evaluation process of such a technology is challenging because currently we are unable to con

High Fidelity Shelf Stock Monitoring $90.48 Used – This book provides a detailed analysis on how retail stores gain a competitive advantage through the introduction of RFID technology or a gravimetric system aimed at reducing replenishment process costs and out-of-stock situations on retail shelves. An increase in inventory visibility allows for timely replenishment and results in lower out-of-stock situations and higher customer satisfaction. The evaluation process of such a technology is challenging because currently we are unable to co

ISO Joe’s Train the Trainer Leader’s Guide for ISO 9001: Understanding ISO/AS Requirements $175 AS9100C is a new quality system standard that has been drafted by the InternationalAerospace Quality Group (IAQG) to include the complete text of ISO 9001:2008, as well as new definitions and notes in response to stakeholder needs for aviation, space and defense organizations.To guarantee customer satisfaction, these organizations must produce safe and reliable products that meet or exceed customer expectations and applicable statutory and regulatory requirements, such as ISO 9001:2008. The globalization of these industries, coupled with diversity of regional and national requirements, has complicated this objective. As such, these organizations are becoming increasingly challenged when it comes to purchasing products from their global supplier bases. On the flip side, these supplier bases face many difficulties associated with delivering products to multiple customers, each with varying quality standards. This is why the IAQG has developed AS9100C.ISO Joe’s “Train the Trainer” Leader’s Guide for ISO 9001:2008/AS9100C will outline how the changes to the ISO 9001:2008 quality management system affect AS9100C, and how the expansion of Risk Analysis, Special Requirements, Critical Items, Key Characteristics, Project Management, Risk Management and Configuration Management within AS9100C can impact organizational training 21st Century business practices.

Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs $55 Since more and more attention is being focused on customer value management, it’s important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection *Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction (H0925).

It Investment Evaluation: A Suitability Analysis of Financial Evaluation Measures $28.42 New – Investments in Information Technology (IT) seem to go without saying. IT is said to enhance organizational capabilities, resulting in improved product quality and variety, increased customer satisfaction, open up new business opportunities and markets and hence contributing to sales increases, to name only a few expectations that arise from IT investments. But at the same time executives cannot specify these benefits or do not know how to quantify them. Improvements, enabled by IT, are oft

It Investment Evaluation: A Suitability Analysis of Financial Evaluation Measures $28.42 Used – Investments in Information Technology (IT) seem to go without saying. IT is said to enhance organizational capabilities, resulting in improved product quality and variety, increased customer satisfaction, open up new business opportunities and markets and hence contributing to sales increases, to name only a few expectations that arise from IT investments. But at the same time executives cannot specify these benefits or do not know how to quantify them. Improvements, enabled by IT, are of

Lean Six Sigma in Service: Applications and Case Studies $87.95 In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers.Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys.Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools.

Life Cycle Reliability Engineering $113.46 Product reliability engineering from concept to marketplaceIn today’s global, competitive business environment, reliability professionals are continually challenged to improve reliability, shorten design cycles, reduce costs, and increase customer satisfaction. Life Cycle Reliability Engineering details practical, effective, and up-to-date techniques to assure reliability throughout the product life cycle, from planning and designing through testing and warranting performance. These techniques allow ongoing quality initiatives, including those based on Six Sigma and the Taguchi methods, to yield maximized output. Complete with real-world examples, case studies, and exercises, this resource covers:Reliability definition, metrics, and product life distributions (exponential, Weibull, normal, lognormal, and more)Methodologies, tools, and practical applications of system reliability modeling and allocationRobust reliability design techniquesPotential failure mode avoidance, including Failure Mode and Effects Analysis (FMEA) and Fault Tree Analysis (FTA)Accelerated life test methods, models, plans, and data analysis techniquesDegradation testing and data analysis methods, covering both destructive and nondestructive inspectionsPractical methodologies for reliability verification and screeningWarranty policies, data analysis, field failure monitoring, and warranty cost reductionAll reliability techniques described are immediately applicable to product planning, designing, testing, stress screening, and warranty analysis. This book is a must-have resource for engineers and others responsible for reliability and quality and for graduate students in quality and reliability engineering courses.

Linking Customer and Employee Satisfaction to the Bottom Line $15 Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of Linking Customer and Employee Satisfaction to the Bottom Line, which focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. Intended for advanced service quality managers and marketing researchers with more than a modest exposure to statistical data analysis, this book provides a comprehensive overview of how these data may be related to critical business outcomes. Perhaps more importantly, researchers with mature customer satisfaction systems may use the techniques described in this book to maximize the value of their existing programs. While no technique or methodology can guarantee a strong link between customer satisfaction and key business outcomes, this book can ensure that appropriate scales, variables, and assumptions are used.

Listening to the Voice of the Customer $31.77 New – Listening to the Voice of the Customer is the only how-to manual which takes you step-by-step through the design, implementation and analysis of a customer satisfaction measurement program.Listening to the Voice of the Customer will show you how to develop your own customer satisfaction measurement program. You’ll get actionable information which will help your organization become truly customer-focused.Throughout the book you will find very specific tips and advice based on the author’s e

Managing Customer Value: Creating Quality and Service That Customers Can See $5.48 Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to “conformance to technical standards,” according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived “quality” — how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments. Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, “market-perceived quality versus competitors” and aspire to an emerging fourth stage, “true strategic management.” Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the “war room wall” to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management — the fourth stage of Total Quality Management. The processes described in this book provide an insider’s perspective on the criteria of the Baldrige Award. Bradley Gale’s insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Managing Customer Value: Creating Quality and Service That Customers Can See By Bradley Gale $25.99 Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to “conformance to technical standards,” according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived “quality” — how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments.<P>Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, “market-perceived quality versus competitors” and aspire to an emerging fourth stage, “true strategic management.” Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the “war room wall” to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management — the fourth stage of Total Quality Management.<P>The processes described in this book provide an insider’s perspective on the criteria of the Baldrige Award. Bradley Gale’s insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Managing Customer Value: Creating Quality and Service That Customers Can See By Bradley Gale $13.99 Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to “conformance to technical standards,” according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived “quality” — how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments.<P>Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, “market-perceived quality versus competitors” and aspire to an emerging fourth stage, “true strategic management.” Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the “war room wall” to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management — the fourth stage of Total Quality Management.<P>The processes described in this book provide an insider’s perspective on the criteria of the Baldrige Award. Bradley Gale’s insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Market Research Handbook: Measurement, Approach and Practice $9.71 New – The results of marketing research can inform marketing decisions such as in concept/product testing, market segmentation, competitive analysis, customer satisfaction studies, etc. and illustrates the need for measurement. The book summarizes all essential measurements widely adopted by researchers with insightful perception. It consists of three indispensable sections of market research: market general, competitor analysis, and consumer analysis. Each specific measurement contains in-depth

Measuring Customer Satisfaction $43.22 New – This book is intended both as a text and as a reference source for researchers and practitioners in estimation theory, information theory, multi group analysis, measurement models, customer satisfaction index and service of quality. For this purpose, an up to date comprehensive bibliography on this topic has been included There are few books introduce the idea of generalized maximum entropy. This book; based on some of my published articles with my colleagues and former students, is consid

Measuring Customer Satisfaction $60 This book is intended both as a text and as a reference source for researchers and practitioners in estimation theory, information theory, multi group analysis, measurement models, customer satisfaction index and service of quality. For this purpose, an up to date comprehensive bibliography on this topic has been included There are few books introduce the idea of generalized maximum entropy. This book; based on some of my published articles with my colleagues and former students, is consider as the first monograph to combine between two new statistical subjects, customer satisfaction and generalized maximum entropy. It takes the reader step-by-step to understand the generalized maximum entropy as a new estimation method from a simple linear model to measurement error models; the so called errors-in- variables models; then achieving more complicated linear structural relationships.

Measuring Customer Satisfaction $43.22 Used – This book is intended both as a text and as a reference source for researchers and practitioners in estimation theory, information theory, multi group analysis, measurement models, customer satisfaction index and service of quality. For this purpose, an up to date comprehensive bibliography on this topic has been included There are few books introduce the idea of generalized maximum entropy. This book; based on some of my published articles with my colleagues and former students, is consi

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods $61.26 New

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods $27.68 Used

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods $68 The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.Included are two different methods of sampling and determining an appropriate sample size for reliable results; the reliability and validity of results; real examples of customer satisfaction measures and how they can be used; guidelines for developing questionnaires; scale development; the concept of quality; frequencies; sampling error; two methods of determining important service or product characteristics as perceived by the customer; discussion on the measurement and meaning of customer loyalty, and methods for loyalty-based management.Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author’s systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.

Measuring undergraduate student perceptions of service quality in higher education. $69 The purpose of this study was to examine undergraduate student satisfaction with college services and environment at a large southeastern doctoral/research extensive university (target university), with the long-term intent of minimizing detractors to providing exceptional service quality, positively influencing customer satisfaction, and building loyalty intentions among students.;The ACT Student Opinion Survey (ACT, Inc.) was used to find the level of student satisfaction with the college services and environment. A stratified random sample of 468 undergraduate students responded to the survey. Three research questions guided the investigation. The study examined the general level of satisfaction with the support services, compared satisfaction levels to those of similar institutions of higher education, and examined whether satisfaction varied based on a student’s age, gender, or ethnicity. Two-tailed t-tests showed significant differences in the mean satisfaction scores of the target university and ACT national norms, and one-way ANOVAs indicated significant differences based on a student’s age, gender, and ethnicity.;The results indicated that students were satisfied with the library, and dissatisfied with parking and course availability at the target university. Students were significantly less satisfied with one-fifth of all support services and all the environmental categories, but significantly more satisfied with their library than those in the ACT national norm.;A relatively small number of significant differences existed in student satisfaction with the college services and environment based on a student’s age, gender, or ethnicity. Of the nearly 200 ANOVA analysis conducted to explore this research question, only 11 showed significant differences, and in almost every case, the differences were small. Specific student comments regarding campus parking, advising, class availability, facilities, and staff deportment are provided.;The results of the study

Mission Support Project: Report on the Network and Data Collection and Analysis Application Pilot Test $7.08 New – Original publisher: Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, [1995]. OCLC Number: (OCoLC)37456831 Subject: Computer networks — United States — Evaluation. Excerpt: …Chapter 1 Introduction result, benefits realized include higher quality systems, improved customer satisfaction, improved processes, better communications, and increased productivity. Using IE techniques, we identified primary user requirements for a system User Requirements that would enable users t

Mission Support Project: Report on the Network and Data Collection and Analysis Application Pilot Test $7.08 Used – Original publisher: Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, [1995]. OCLC Number: (OCoLC)37456831 Subject: Computer networks — United States — Evaluation. Excerpt: …Chapter 1 Introduction result, benefits realized include higher quality systems, improved customer satisfaction, improved processes, better communications, and increased productivity. Using IE techniques, we identified primary user requirements for a system User Requirements that would enable users

Modern Analysis of Customer Surveys: with Applications Using R $54.04 Used – This book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different technique that is applied to the standard data set along with R scripts featuring on a supporting website. Most of the techniques featured in this book are applied to a standard set of data colle

Modern Analysis of Customer Surveys: with Applications Using R $54.04 New – This book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different technique that is applied to the standard data set along with R scripts featuring on a supporting website. Most of the techniques featured in this book are applied to a standard set of data collec

Organizational Mastery with Integrated Management Systems: Controlling the Dragon $128 Learn to Implement an Effective, Coherent Management System with Quality and EH&S Tools How would you like to streamline health and safety and environmental programs into the everyday operations of your organization? Reduce rework, breakage, and worker’s compensation claims while increasing productivity, efficiency, and profitability? In Organizational Mastery with Integrated Management Systems, Michael Noble answers these questions and much more. Presenting an integrated, no-nonsense approach to process risk management, Noble guides you through all the steps necessary to establish a quality management system that incorporates environmental health and safety (EH&S) concerns. He brings together ideas from both Quality and EH&S, providing a wealth of proven techniques that can be easily tailored to your specific organizational needs. Useful checklists, guidelines, process flowcharts, and risk analysis methods are included along with appendices containing management and technical audits you can use to develop your own audit tool. You’ll learn to:* Develop effective strategies for assessing, managing, and mitigating risks* Make audits a simple extension of well-run operations and processes* Integrate ISO 9000, ISO 14000, and OHSA’s 18000 systems* Choose from the best-of-the-best of TQM, Deming, and Crosby* Identify and correct "Multiple Root Causes" of accidents or process failure* Enhance process improvement through employee/customer satisfaction* And much more

Performance Management Systems: IRS’s Systems for Frontline Employees and Managers Align with Strategic Goals But Improvements Can Be Made $7.57 Used – Original publisher: [Washington, D.C.]: U.S. General Accounting Office, [2002] OCLC Number: (OCoLC)53147498 Subject: Government productivity — United States. Excerpt: …Figure 2: Misalignment of Critical Job Responsibility, Narrative Description, and Supporting Behaviors for Revenue Agents Source: GAO analysis of IRS’s frontline employee performance management system. Also, for the customer satisfaction – knowledge responsibility for both revenue agents and revenue officers, the descrip

Performance Management Systems: IRS’s Systems for Frontline Employees and Managers Align with Strategic Goals But Improvements Can Be Made $7.57 New – Original publisher: [Washington, D.C.]: U.S. General Accounting Office, [2002] OCLC Number: (OCoLC)53147498 Subject: Government productivity — United States. Excerpt: …Figure 2: Misalignment of Critical Job Responsibility, Narrative Description, and Supporting Behaviors for Revenue Agents Source: GAO analysis of IRS’s frontline employee performance management system. Also, for the customer satisfaction – knowledge responsibility for both revenue agents and revenue officers, the descript

Principles of Inventory and Materials Management $19.99 This text/reference addresses the unprecedented changes occurring in manufacturing that are being brought about by quality management philosophy — lower inventory, reduced lead-time, preventive maintenance, and increased emphasis on customer satisfaction. Combining theory and practice, it presents alternative systems (models) for managing materials (inventory) — their use, transformation, distribution, and sale — and their flow to, within, and from the organization.Covers forecasting and marketing analysis; independent demand systems (deterministic models/probabilistic models); discrete demand systems (deterministic models/materials requirements planning – MRP); inventory system changes and limitations; single order quantities; in-process inventory, just-in-time, and theory of constraints; distribution inventory systems; inventory valuation and measurement; simulation; and aggregate inventory control. Content progresses from simple systems to more complex models; numerous examples of solved problems and short case studies explore a variety of situations and organizational settings; and appendices provide additional extensions and supporting logic on particular topics.For practitioners and advanced students involved in operations, inventory control, production control, and physical supply in manufacturing.

Principles of Total Quality $83.95 In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Research Methods for Public Administrators $69.95 Without jargon or mathematical theory to hinder a quick understanding and use, here are the research tools and techniques you can grasp and immediately apply to obtain research services from others or do research yourself. Johnson makes clear that to succeed in any public agency management position, you have to be able to think analytically and know how to assess the quality of research results. By providing the underlying concepts and just enough methodology to operationalize them, she gives you exactly what you need—in a clear, straightforward way that takes the fear out of learning. You will find here an especially wide range of practical guidelines and examples, all from the author’s own and others’ experiences in a variety of settings within the public sector. Throughout her book she emphasizes the how of research—how to do it, how to make sense of its findings—and covers all the basic statistical tools, concetrating steadily on interpreting research results. An important, reader-friendly text for students of public administration, and for their often perplexed colleagues already on the job.Johnson explains that public administrators do not do research themselves all that often. But with the rising demand for results measurement, balancing scorecards, benchmarking and assessing customer satisfaction, they do need to understand the basics of what research is and at least have more than just a glimmer of how it is done. Her book offers both—a simple, easily grasped presentation of research concepts and principles, plus all of the essentials of doing program evaluation, policy analysis, and applied social science. It is especially useful as a text in such courses as research methods, program evaluation and introduction to applied statistics, usually found in public administration programs at the undergraduate and graduate levels. And for people already in jobs outside the academic community, people who are now asked to do tasks

Research Methods for Public Administrators $69.95 Without jargon or mathematical theory to hinder a quick understanding and use, here are the research tools and techniques you can grasp and immediately apply to obtain research services from others or do research yourself. Johnson makes clear that to succeed in any public agency management position, you have to be able to think analytically and know how to assess the quality of research results. By providing the underlying concepts and just enough methodology to operationalize them, she gives you exactly what you need—in a clear, straightforward way that takes the fear out of learning. You will find here an especially wide range of practical guidelines and examples, all from the author’s own and others’ experiences in a variety of settings within the public sector. Throughout her book she emphasizes the how of research—how to do it, how to make sense of its findings—and covers all the basic statistical tools, concetrating steadily on interpreting research results. An important, reader-friendly text for students of public administration, and for their often perplexed colleagues already on the job.Johnson explains that public administrators do not do research themselves all that often. But with the rising demand for results measurement, balancing scorecards, benchmarking and assessing customer satisfaction, they do need to understand the basics of what research is and at least have more than just a glimmer of how it is done. Her book offers both—a simple, easily grasped presentation of research concepts and principles, plus all of the essentials of doing program evaluation, policy analysis, and applied social science. It is especially useful as a text in such courses as research methods, program evaluation and introduction to applied statistics, usually found in public administration programs at the undergraduate and graduate levels. And for people already in jobs outside the academic community, people who are now asked to do tasks

Research Methods for Public Administrators $29.95 Without jargon or mathematical theory to hinder a quick understanding and use, here are the research tools and techniques you can grasp and immediately apply to obtain research services from others or do research yourself. Johnson makes clear that to succeed in any public agency management position, you have to be able to think analytically and know how to assess the quality of research results. By providing the underlying concepts and just enough methodology to operationalize them, she gives you exactly what you need—in a clear, straightforward way that takes the fear out of learning. You will find here an especially wide range of practical guidelines and examples, all from the author’s own and others’ experiences in a variety of settings within the public sector. Throughout her book she emphasizes the how of research—how to do it, how to make sense of its findings—and covers all the basic statistical tools, concetrating steadily on interpreting research results. An important, reader-friendly text for students of public administration, and for their often perplexed colleagues already on the job.Johnson explains that public administrators do not do research themselves all that often. But with the rising demand for results measurement, balancing scorecards, benchmarking and assessing customer satisfaction, they do need to understand the basics of what research is and at least have more than just a glimmer of how it is done. Her book offers both—a simple, easily grasped presentation of research concepts and principles, plus all of the essentials of doing program evaluation, policy analysis, and applied social science. It is especially useful as a text in such courses as research methods, program evaluation and introduction to applied statistics, usually found in public administration programs at the undergraduate and graduate levels. And for people already in jobs outside the academic community, people who are now asked to do tasks

Risk Analysis in Life Insurance Industry $55.9 New – Life insurance is a professional service that is characterized by high involvement of the consumer due to the importance of tailoring specific needs, the variability of the plans available in the market and the need to involve the consumer in every aspect of the transaction. Hence, a great deal of sensitivity is needed in dealing with the customers of insurance policies. However, the protection of policyholders’ interests and customer satisfaction are the most important issues which are to

Risk Analysis in Life Insurance Industry $55.9 Used – Life insurance is a professional service that is characterized by high involvement of the consumer due to the importance of tailoring specific needs, the variability of the plans available in the market and the need to involve the consumer in every aspect of the transaction. Hence, a great deal of sensitivity is needed in dealing with the customers of insurance policies. However, the protection of policyholders’ interests and customer satisfaction are the most important issues which are t

Service Quality, Customer Satisfaction and Paying for Water Services $75.63 New – Previous research has shown that cost recovery is a prerequisite for sustainability of water services provision. The challenges for cost recovery are greater in urban areas of low-income countries where 88% of increase in global population is projected to be by 2015. Yet cost recovery in most urban water utilities in low income countries is low. In this study, a questionnaire was sent to 690 registered customers of an urban water utility in 11 towns of Uganda. Regression data analysis show

Service Quality, Customer Satisfaction and Paying for Water Services $75.63 Used – Previous research has shown that cost recovery is a prerequisite for sustainability of water services provision. The challenges for cost recovery are greater in urban areas of low-income countries where 88% of increase in global population is projected to be by 2015. Yet cost recovery in most urban water utilities in low income countries is low. In this study, a questionnaire was sent to 690 registered customers of an urban water utility in 11 towns of Uganda. Regression data analysis sho

Service Science $137 A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industriesMaking up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public’s satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems.The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters professional topics within service operations management, including: Location modeling and districtingResource allocation problems Short- and long-term workforce managementPriority services, call center design, and customer schedulingInventory modelingVehicle routing The author’s own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book’s related web site along with detailed appendices and online spreadsheets that accompany the book’s “How to Do It in Excel” sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels.

Service Science $137 A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industriesMaking up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public’s satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems.The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters professional topics within service operations management, including: Location modeling and districtingResource allocation problems Short- and long-term workforce managementPriority services, call center design, and customer schedulingInventory modelingVehicle routing The author’s own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book’s related web site along with detailed appendices and online spreadsheets that accompany the book’s “How to Do It in Excel” sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels.

Six Sigma $51.74 With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner’s point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

Six Sigma: Basic Tools and Techniques (NetEffect) $51.6 With a focus on training, “Six Sigma: Concepts, Tools and Techniques” captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

Step-by-Step QFD: Customer-Driven Product Design $92.95 Wouldn’t it be great if you could design a product with the customer in mind – right from the very start? Well, now there’s a way: Quality Function Development, or QFD, translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process, it eliminates waste and improves customer satisfaction. And that means increased sales, greater profits, and a bigger share of the market.Step-by-Step QFD is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops, and an analysis of the synergy between QFD, TRIZ, and Taguchi. So whether you’re a QFD trainer, project manager, design engineer, or manufacturer, Step-by-Step QFD will show you how to let one voice drive your entire design process – the customer’s!

Strategic Employee Surveys: Evidence-based Guidelines for Driving Organizational Success $45 Praise for Strategic Employee Surveys “This is a must-read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you want to move your business strategy and survey program closer together, then this is your book.”—Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group “[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components—from purpose and development of the instrument to results analysis to action planning.”—Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance “This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike.”— Thomas E. Mitchell, Vice President, Northern Trust Company “The book’s key concepts are illustrated with many specifics, especially survey content, and lots of fascinating ‘war stories.’ This book will become a well-thumbed volume by all who want to make the most of employee surveys.”—Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY

Strategy Mapping $67.95 What part does customer and employee satisfaction play in overall business success? Management Accountants developing business models must consider this question, especially if they are taking the popular “balanced scorecard” or “strategy mapping” approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure.This report reveals the findings of interventionist research on a major US homebuilder. The core claims of this company’s business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies.The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report equips managers with the tools to do both.

Succeeding with Use Cases: Working Smart to Deliver Quality $38.83 Build on Use Cases to Deliver Higher-Quality, Higher-Value SoftwareYou can dramatically improve software quality and value by integrating use cases with best-practice software quality engineering disciplines.Richard Denney presents practical, cost-effective techniques that help your entire development organization deliver superior software.Using realistic examples, Denney demonstrates how to complement use cases with Quality Function Deployment (QFD), Software Reliability Engineering (SRE), Model-Based Specification (preconditions, postconditions, and invariants), Requirements Configuration Management, and Project Portfolio Management. Denney s techniques address challenges faced by project and product managers, team leads, developers, designers, software engineers, and testers alike. These techniques offer immense value no matter what methodology you use–from the Unified Process to Extreme Programming.Use QFD to make sure you release products that are true to your business driversDrive your project s vision vertically, from senior management and marketing to the development teamAlign/synchronize distributed development horizontally across component teams, product teams, and business groupsUse SRE to maximize reliability and customer satisfaction–while minimizing engineering costsBuild use case operational profiles that help you spend development dollars more intelligentlyGet solid metrics that tell you when it s time to stop testingUse Model-Based Specification to sharpen your analysis of potential failuresUnderstand precondition and postcondition realities they never mentioned in Use Case 101 Design effective test cases usingpreconditions, postconditions, and invariantsUse Configuration Management of Use Cases to help your company work smarterLeverage use cases in Project Portfolio Management–quite possibly the most valuable process improvement you can makeCalculate ROI on your company s inve

Superior customer satisfaction and loyalty: engaging customers to drive performance $24.33 Used – This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to improving the low-rated attribute(s) and implementing change that has a higher probability of improving customer loyalty.Each chapter is constructed as a self-contained entity. The method describe

Superior customer satisfaction and loyalty: engaging customers to drive performance $60.37 New – This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to improving the low-rated attribute(s) and implementing change that has a higher probability of improving customer loyalty.Each chapter is constructed as a self-contained entity. The method described

The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking $30.1 New – “This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book’s conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book’s insights on the importance of leadership, the need to unleash creativity and to make a bank’s IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiat

The Carrot Principle $22.95 Got carrotphobia? Do you think that recognizing your employees will distract you and your team from more serious business, create jealousy, or make you look soft? Think again.The Carrot Principle reveals the groundbreaking results of one of the most in-depth management studies ever undertaken, showing definitively that the central characteristic of the most successful managers is that they provide their employees with frequent and effective recognition. With independent research from The Jackson Organization and analysis by bestselling leadership experts Adrian Gostick and Chester Elton, this breakthrough study of 200,000 people over ten years found dramatically greater business results when managers offered constructive praise and meaningful rewards in ways that powerfully motivated employees to excel. Drawing on case studies from leading companies including Disney, DHL, KPMG, and Pepsi Bottling Group, bestselling authors Gostick and Elton show how the transformative power of purpose-based recognition produces astonishing increases in operating results–whether measured by return on equity, return on assets, or operating margin. And they show how great managers lead with carrots, not sticks, and in doing so achieve higher Productivity Engagement Retention Customer satisfaction The Carrot Principle illustrates that the relationship between recognition and improved business results is highly predictable–it’s proven to work. But it’s not the employee recognition some of us have been using for years. It is recognition done right, recognition combined with four other core traits of effective leadership. Gostick and Elton explain the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for immediate results. Great recognition doesn’t take time–it can be done in a matter of moments–and it

The Channel Champions How Leading Companies Build New Ways to Server Customers $0.99 If product is no longer king, what is? Companies like Dell Computers, Lexus, Wal-Mart and Amazon.com have found phenomenal success by coming up with the answer-channels. The channels by which goods are marketed and distributed have become the new drivers of economic success. From these channels flow customer satisfaction, market share, revenue gains and profitability. It’s not so much what you sell today, but how you sell it. And there is no going back.In The Channel Advantage, Booz’Allen & Hamilton consultants Steven Wheeler an Evan Hirsh write about dozens of companies that have excelled in this channel-driven economy. In one telling example, Wheeler and Hirsch analyze the great success of Dell Computer. While Dell makes top-quality personal computers, it’s the company’s direct-to-customer sales channel that sets it apart. By building computers to order, Dell keeps inventory low, lets consumers buy exactly what they want, and pushes prices down by cutting out the middleman.The Channel Advantage examines today’s “Channel Champions,” the companies that have mastered this new environment. Wheeler and Hirsh tell us how Lexus broke into the luxury car business by focusing so intensely on customer service that dealers personally called up customers to report a product recall. The authors also explain how the rise of Amazon.com represents the exploration of an entirely new channel: e-commerce via the Internet.Wheeler and Hirsh, both partners at Booz’Allen & Hamilton, the leading management consulting firm, base their exploration and analysis on real-world experience working with clients. They’ve not only identified this change, they’ve lived-making The Channel Advantage a must-read for anyone who wants to understand what it takes to thrive in today’s channel-based economy.

The Definitive Guide to Getting Your Budget Approved! $29 This book illustrates how qualitative values in your business projects and investment opportunities can be quantified in monetary terms by making use of Business Case Analysis to get your budget approved. It describes the theory of how to measure intangible benefits and uses customer satisfaction as a practical example.

The Product Manager’s Handbook $59.95 Renowned for offering detailed and valuable guidance to all product managers, regardless of market or industry, The Product Manager’s Handbook has been extensively revised and updated for today’s changing business landscape. While product managers must flourish in many different environments—such as consumer versus business-to-business products or hierarchical versus horizontal, team-driven organizations—the techniques and tools they need for management success are remarkably similar.The Product Manager’s Handbook examines each piece of the puzzle, showing you how to integrate your organization’s disparate segments into a cooperative, results-focused unit that works together to create satisfying products from initial design through post-purchase satisfaction. The essential guide to seamless product management in a fluid and unpredictable business world, The Product Manager’s Handbook gives you the knowledge you need to: Conduct market and customer analysis Design branding strategies Establish and implement prices Target current and new markets Develop, launch, and assess new products Manage existing and mature products Create and manage customer demand Work effectively with sales, operations, and research departmentsClear, easy-to-read charts show you how to manage each crucial step, from conception to completion. Practical checklists help you to evaluate progress at every stage. Concise “Business Briefs” feature case studies of leading companies confronting and overcoming today’s product management challenges. Interviews with seasoned product management consultants and top-performing product managers provide you with dynamic, proven strategies for addressing potential problems in marketing, production, cross-cultural communication, and more.Product managers must create, grow, and manage products that combine internal design

Total Quality Marketing: The Key to Regaining Market Shares $117.34 Having achieved production quality, aggressive foreign firms are cleverly shifting emphasis to total quality marketing, which is a dynamic market-driven concept that goes beyond the currently popular total quality management approach. It centers on customer satisfaction as a way to achieve solutions to business problems. It is a market-driven idea that stresses customer satisfaction as crucial to the success of a business in a highly competitive modern business world. The concept is an enhanced version of the marketing mix–the familiar 4-P paradigm in marketing. Thus, by incorporating quality into their product, price, promotion, and distribution strategy, firms can regain market shares; and can prevent further erosion of market shares to aggressive foreign competitors from Japan, Germany, and the Newly Industrialized Countries (NICs). By not focusing on markets, firms risk losing their businesses to aggressive foreign firms. The book is targeted to business executives, scholars, researchers, policy makers of business and government, foreign firms, and the general public. The book has eight chapters. The first chapter presents the problem of loss of market shares. Chapter two evaluates imports to identify major competitors and what they export to U.S. Chapter three focuses on the SWOT Analysis, which evaluates the strengths, weaknesses, opportunities, and threats of U.S. vs. foreign firms. Chapter four unravels the market share mystique. The following chapters introduce Total Quality Marketing, explain how Total Quality Marketing is currently carried out in some firms and show the integration of quality into marketing through company examples. The last chapter provides a concludingcommentary by looking into the future.

Why Customers Do What They Do: Who They Are, Why They Buy, and How You Can Anticipate Their Every Move $24.95 Advance Praise forWhy Customers Do What They Do”While others struggle to connect the dots, Marshal Cohen explains why the dots are changing and shows how to recognize new customer trends faster than ever before. Cohen’s conclusions are based on extensive data from NPD’s consumer panels and retail tracking services—a distinguishing quality that truly separates this book from the rest of the crowd. Take time to read this insightful book now—if you want to connect the right dots.”—DR. PETER H. FARQUHAR, Member, Fox Strategy LLCWhy Customers Do What They Do sensitizes a marketer’s view of how to best understand and connect their brand to the consumer. With this book Marshal Cohen establishes himself as the zeitgeist of consumer marketing.”—EDWARD M. JONES III, CEO, GM Jones Brand Holdings Inc., Strategic Initiatives Group, LLC”If you resonate to reams of undecipherable market research data, put down this book and keep looking. But if you want to make sense of the confused consumer marketplace, read this book tonight, highlighter in hand. Marshal Cohen uses laymen’s terms to make the complex simple. He skips the “data geek” vocabulary and statistics that make your eyes glaze over. Instead, he identifies the trends—and even better, he shows you how they impact your bottom line. Get ready to increase your sales, your customer satisfaction, and your profits.”—WILLIAM J. MCCURRY, Chairman, McCurry Associates”Marshal cuts through the clutter and gets to the heart of what makes consumers tick. This book gives readers access to cutting edge market research as well as insightful analysis of the latest consumer trends.”—TRACY MULLIN, President and CEO, National Retail Federation”Eureka! Marshal Cohen’s “Five E’s” theory as explained in his Why Customers Do What They Do is an excellent guide for marketers of consumer products in this rapidly changing environment.”—PROFESSOR JOAN O. VOLPE, Managing